Enhancing the user relation with refurbished baby equipment by increasing the emotional added value

Since the current linear economy is unsustainable, it is necessary to shift towards a circular economy that focuses on limiting the extraction of raw materials and producing less waste. By refurbishing products, their high residual value is preserved and less new products have to be produced. Unfortunately, consumers are often unaware of the...

The future of air cargo: Design of a solution to use sensor-based data to improve efficiency, transparency and communication for KLM Cargo’s employees and customers

Assignment - This report describes the design of solutions that enable KLM Cargo to add more value for its employees and customers using data generated by new technological opportunities. The scope for this report is on pharmaceutical shipments passing through KLM Cargo’s Schiphol hub, from acceptance to delivery, and focuses on addressing the...

User-centered Prioritization: A 2-dimension approach for evaluating the user value of backlog topics

User-centered Prioritization is a method for assessing the user value of the different topics present in the product backlog agile software development teams work with. It not only puts the users in the spotlight during this decision-making procedure by basing it on the benefits achieved and the level of fulfilment of user needs, but also...

Co-creating the future: Design practices and tools for effective customer co-creation

In this paper, we integrate literature on service-dominant logic (SDL) and innovation to examine the role of designers and their practices for collaborative resource innovation. More specifically, in taking a co-creation perspective we uncover a portfolio of practices that facilitate resource integration and innovation among companies and...

Design features impacting mobile phone upgrading frequency

This study examines the impact of design on customer upgrading frequency, and differentiates between functional and aesthetic aspects of design. For the empirical study, we conducted an intercept survey in Beijing and Shanghai with Chinese consumers (n=170) in a retail mall setting. The survey’s results suggest that the functional design aspects...

Towards a different view on ship design: The development of ships observed through a social?technological perspective

The research this paper reports on aims to develop a design and engineering strategy for complex ships in between incremental and radical innovation. The majority of European ship-design industry concentrates on the development of complex, one-off ‘specials’ for the offshore industry, like dredgers, drill ships, pipelaying ships, et cetera. This...

Improved models in the design of complex specials: Success or failure?

The European Maritime cluster remains a very important player in the design, production and operation of Complex Specials, but under pressure of competitors in the Far East both the design and the design approach has to 5e improved to maintain its maricet position. The problem of any new method is that it should comply with boundary conditions...

Design a foldable passive seating device for the event market

The design process of this graduation project is inspired on the “Model of the Product Innovation Process” (Buijs and Valkenburg, 2005). The five-stage product innovation model consists of product use, strategy formulation, design brief formulation, product development and product launch. This project covers the first four stages of the...