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Deken, F. (author), Aurisicchio, M. (author), Kleinsmann, M. (author), Lauche, K. (author)
This study aimed to investigate the process of novice-expert consultation meetings in an organizational context by identifying phases of the discourse and analysing the nature of these phases. An empirical study was performed at Rolls-Royce Aerospace Engineering by capturing 7 audio-records of meetings between trainees (novices) and expert...
conference paper 2009