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Snelders, H.M.J.J. (author), Perik, E.M. (author), Secomandi, F. (author)
This paper investigates the degree of control that designers might have over human relations in services. For this purpose, a number of speculative service designs were devised to address work-related stress. We focus on three of the generated designs, where design interventions have made changes to the material circumstance in which contacts...
conference paper 2014