Searched for: department:"Product%5C%2BInnovation%5C%2BManagement"
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Snelders, H.M.J.J. (author), Perik, E.M. (author), Secomandi, F. (author)
This paper investigates the degree of control that designers might have over human relations in services. For this purpose, a number of speculative service designs were devised to address work-related stress. We focus on three of the generated designs, where design interventions have made changes to the material circumstance in which contacts...
conference paper 2014
Secomandi, F. (author)
One of the fundamental questions facing the emerging discipline of service design concerns the definition of its object. In this thesis, I posit that the practice of service design, as a recent development within the tradition of industrial design, may be approached primarily as the design of interfaces between service providers and clients. In...
doctoral thesis 2012