∞ Infinity 236. Design for innovation in the corporate industry: The backend processes. Rethinking the Product-Service Development Process in the Automotive Industry to support long term Innovation: The processes behind the service of a service-enabling system

The thesis explores the field of Innovation and its role within Large Corporate Companies today. As such, this document develops a Design Innovation Process for the Service Design sector within in the Corporate Automotive Industry. The project was conducted with a co-creation collaboration approach, and User-centred Design methodology. As a...

Service Innovation in the Postal Industry

For a couple of years PostNL has been dealing with a decline in mail volumes. As a postal company whose main business is in mail delivery this has affected their income greatly. In order to keep growing as a company PostNL has set out to find new innovative opportunities in new markets. For this project the 65+ market was examined. During in...