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Raghoenath, Rahul (author)The In-House Creative Studio faces a significant challenge due to an increasing workload among its team of creatives, which includes visual designers, concept creators, copywriters, producers, photographers, and project/event managers. This team may only experience slight expansion, despite the growing demand for campaign and event materials...master thesis 2024
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Sarraf, Shagun (author), Kar, Arpan Kumar (author), Janssen, M.F.W.H.A. (author)Chatbots are radically redefining the customer service landscape. With the advent of AI-enabled chatbots, like ChatGPT, organizations are adopting chatbots to provide better customer services; however, the user experience has been given less attention. Building on IS success model and cognitive absorption theory, we posit that system and user...journal article 2024
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Polyportis, A. (author), Pachos-Fokialis, N. (author)The present research aims to highlight the underlying factors that drive students’ adoption of the ChatGPT chatbot in higher education. This study extends the meta-UTAUT framework by including additional exogenous factors of anthropomorphism, trust, design novelty, and institutional policy. Empirical examination with Structural Equation...journal article 2024
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Braam, Ayrton (author)De Kindertelefoon is a children's helpline aimed at providing (pre-)adolescents with a person to talk to for a variety of subjects such as bullying, sex, and abuse. These people who talk for De Kindertelefoon need proper training and guidance. Among the tools that De Kindertelefoon provides is the 5-phase model, a conversational model....master thesis 2023
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Li, Shikuan (author)With the growing importance of teamwork in higher education, effective communication and goal congruence have become vital in improving the effectiveness of student teamwork. This study aims todesign and implement an innovative system that combines a goal-setting chatbot and an effort visualizer to facilitate effective collaboration in student...master thesis 2023
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Lu, Dongxu (author)Child helplines play a crucial role in delivering expert assistance to young clients facing challenges and seeking support. While counselling is instrumental in enhancing children’s mental well-being, the limited number of experienced counsellors is inadequate given the substantial workload. At this point, effective training to volunteer...master thesis 2023
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Doan, Kevin (author)The 21st century has seen a significant increase in the global prevalence of mental health problems, affecting almost a billion people. These conditions not only reduce the quality of life for individuals but also lead to stigmatization, discrimination, and social isolation. The COVID-19 pandemic has further exacerbated mental health issues,...master thesis 2023
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Zhang, Zhengquan (author)Trust plays an important role in the implementation of chatbot technology. This study was also focusing on user trust in chatbots, particularly focusing on the role of response delay and explanation-driven driven subjective transparency. This research includes a pretest and a main test. In the pretest, we selected one explanation that was...master thesis 2023
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Catarino Antunes, Nuno (author)Agent-based social skills training systems have been gaining attention for their potential to improve social skills development in various contexts. Through a rapid review methodology, data was collected from diverse sources, including company websites and research papers. This study then uses the collected data to categorize 8 commercial...bachelor thesis 2023
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Makarov, Vlad (author)The aim of this research is to evaluate the believability of Lilobot, a conversational agent meant to act as a virtual child for training helpline workers. Numerous aspects of believability are explored by means of a user study involving a questionnaire and interview with 10 participants. Questionnaire results indicate that improvement to the...bachelor thesis 2023
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Ntasi, Nikola (author)Chatbots are tools that can potentially be utilized in chat-based child helpline training. In this type of training, the quality of the feedback received is of vital importance. This paper aims to analyze the automated feedback generated by such a chatbot. The domains analyzed include user comprehension, usefulness, and potential improvement...bachelor thesis 2023
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Xu, Ke (author)The problem of assisting users in comprehending the robotic scenario information in a retail setting has been studied. To design the system, an integrated ontology composed of several IEEE standard ontologies and a labelled property graph (LPG)-based ontology modified from the Web Ontology Language (OWL)-based ontology was proposed to symbolize...master thesis 2023
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Polyportis, A. (author)As the field of artificial intelligence (AI) continues to progress, the use of AI-powered chatbots, such as ChatGPT, in higher education settings has gained significant attention. This paper addresses a well-defined problem pertaining to the critical need for a comprehensive examination of students' ChatGPT adoption in higher education. To...journal article 2023
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Moilanen, Joonas (author), van Berkel, Niels (author), Visuri, Aku (author), Gadiraju, Ujwal (author), van der Maden, W.L.A. (author), Hosio, Simo (author)Good mental health is imperative for one’s wellbeing. While clinical mental disorder treatments exist, self-care is an essential aspect of mental health. This paper explores the use and perceived trust of conversational agents, chatbots, in the context of crowdsourced self-care through a between-subjects study (N = 80). One group used a...journal article 2023
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Torkamaan, H. (author)Mood, often studied using smartphones, influences human perception, judgment, thought, and behavior. Mood measurements on smartphones face challenges concerning the selection of a proper mood measure and its transfer, or translation, into a digital application (app) that is user-engaging. Addressing these challenges, researchers sometimes end up...journal article 2023
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Lessons Learned from Designing and Evaluating CLAICA: A Continuously Learning AI Cognitive AssistantKernan Freire, S. (author), Niforatos, E. (author), Wang, C.W. (author), Ruiz Arenas, S. (author), Foosherian, Mina (author), Wellsandt, Stefan (author), Bozzon, A. (author)Learning to operate a complex system, such as an agile production line, can be a daunting task. The high variability in products and frequent reconfigurations make it difficult to keep documentation up-to-date and share new knowledge amongst factory workers. We introduce CLAICA, a Continuously Learning AI Cognitive Assistant that supports...conference paper 2023
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Oviedo-Trespalacios, O. (author), Peden, Amy E. (author), Cole-Hunter, Thomas (author), Costantini, Arianna (author), Haghani, Milad (author), Rod, J. E. (author), Kelly, Sage (author), Torkamaan, H. (author), Tariq, Amina (author), David Albert Newton, James (author), Gallagher, Timothy (author), Steinert, S. (author), Filtness, Ashleigh J. (author), Reniers, G.L.L.M.E. (author)ChatGPT is a highly advanced AI language model that has gained widespread popularity. It is trained to understand and generate human language and is used in various applications, including automated customer service, chatbots, and content generation. While it has the potential to offer many benefits, there are also concerns about its potential...journal article 2023
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de Winter, J.C.F. (author), Dodou, D. (author), Stienen, A.H.A. (author)ChatGPT is widely used among students, a situation that challenges educators. The current paper presents two strategies that do not push educators into a defensive role but can empower them. Firstly, we show, based on statistical analysis, that ChatGPT use can be recognized from certain keywords such as ‘delves’ and ‘crucial’. This insight...journal article 2023
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Kernan Freire, S. (author), Wang, C.W. (author), Ruiz Arenas, S. (author), Niforatos, E. (author)Many industries face the challenge of capturing workers' knowledge to share it, particularly tacit knowledge. The operation of complex systems such as a manufacturing line is knowledge-intensive. Considering this knowledge's breadth and dynamic nature, existing knowledge-sharing solutions are inefficient and resource intensive. Conversational...conference paper 2023
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Kernan Freire, S. (author)Many industries are facing the challenge of how to capture workers' knowledge such that it can be shared, in particular tacit knowledge. The operation of complex systems such as a manufacturing line is knowledge-intensive, especially if the operator must frequently reconfigure it for different products. Considering the breadth and dynamic...conference paper 2023