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Nieuwlaar, Erwin (author)The European Commission is developing a European Digital Identity (EDI), which will enable a trustworthy digital proof of identity for its citizens. We present a proof of identity in combination with cryptographic evidence of the natural person being authorized to act on behalf of a legal entity. Our study achieves this by connecting users of...master thesis 2023
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Klinckhamers, Margriet (author)Bluebird, a Dutch airline company, was founded over 100 years ago. To this day, they aim to provide memorable experiences to their customers. To do so, Bluebird must service their customers well at every brand touchpoint. Even though digital self-service is becoming the norm, knowledgeable contact centre agents are important to ensure a seamless...master thesis 2023
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Rempt, Gijs (author)This project tackled two research questions for separate clients. The first question was posed by Livework, a service design agency, which wanted to learn how systemic design principles can be applied in projects aimed at organisational sustainability transformations. The second client, Juvenile Company, a company that designs and manufactures...master thesis 2023
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Avogadro di Cerrione Trotti Bentivogl, Edoardo (author)Baggage as a Service (BaaS) is a new concept that aims to separate baggage from passengers to make air travel more convenient. The study aims to analyze its CO2 footprint with four sub-questions guiding the research. The first sub-question is to identify all relevant elements for the BaaS carbon footprint, while the second aims to create a...master thesis 2023
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Witsen Elias, Julie (author)As connections between customers and suppliers become increasingly complex, the design of transport networks is under growing pressure to achieve efficiency. In response to this challenge, this paper proposes a service network design that takes into account both the forward flows from a production facility to a customer and the returning flows...master thesis 2023
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Cobussen, Simone (author)This graduation project is carried out for PostNL's XL parcel delivery. PostNL is one of the biggest delivery companies in the Netherlands and one of their departments takes care of XL parcel delivery. This department is called Extra@Home. XL parcels can be seen as non-regular parcels, meaning odd sizes or weights. For Extra@Home, the XL parcel...master thesis 2023
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van Dolderen, Dorien (author)This graduation project explored how the circular economy could be implemented for single-use surgical devices like the endocutter. Design for reprocessing appears to be the best strategy, but modular solutions should be considered when reprocessing the entire device is not feasible. The project followed a transition management approach; a...master thesis 2023
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Wentink, Marije (author)The challenge addressed within this master thesis is to decide on the next focus area for Equip as an early-stage startup regarding new proposition development. Equip is a Fintech startup currently developing a financial coaching platform to be offered to employees paid by their employer. For employers, it is a valuable strategy to improve...master thesis 2023
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Ticheler, Annouk (author)In the global energy transition where the shift from fossil fuels to renewable energy is needed, wind energy is a growing industry. In the offshore wind industry, Service Operation Vessels (SOVs) are needed to operate and maintain wind farms. To reduce the environmental footprint of SOVs at offshore wind farms, the possibility of battery...master thesis 2023
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Petter, Lilly (author)The constant manipulation of the Dutch delta system and the resulting creation of hard borders between the natural river landscape, the harbor and the city has led to a destabilized delta system(Hein, 2021; Meyer et al., 2015). The spatial and ecological challenges resulting from population growth and the resulting urban growth, as well as...master thesis 2023
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Winiarczyk, Kevin (author)Nowadays, air ducts components for ventilation used in offices, hospitals and schools are made from non-renewable materials mainly sheet metal and plastics. Continuing to feed the high demand of metals is a challenge and could result of depletion of natural resources. This raises the importance to look into renewable resources with a lower...master thesis 2023
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van der Drift, R. (author), de Haan, J.G. (author), Boelhouwer, P.J. (author)Over the last decade, house prices have increased substantially in nearly all OECD countries. These house price increases frequently coincided with changes in mortgage credit conditions; i.e., decreases in the interest rate and increases in income. This is in line with existing literature, which finds an equilibrium relationship between...journal article 2023
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Schraven, D.F.J. (author), Teigiserová, D.A. (author), Noppers, Frederike (author)This is the English report for the first academic study into the Infrastructure As a Service (IAAS) business model as part of the De Circulaire Weg partnerprogram. This research asks the question: Under what conditions does the applied As a Service model on infrastructure lead or not to a higher level of circularity and lower or equal life cycle...report 2023
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Hà, T.L. (author), Bastiaanssen, W.G.M. (author), Simons, Gijs W. H. (author), Poortinga, Ate (author)Hydrological ecosystem services (HESS) describe the benefits of water for multiple purposes with an emphasis on environmental values. The value of HESS is often not realized because primary benefits (e.g., food production, water withdrawals) get the most attention. Secondary benefits such as water storage, purification or midday temperature...journal article 2023
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Hà, T.L. (author), Bastiaanssen, W.G.M. (author)The principles of Integrated Water Resources Management (IWRM), conservation of natural capital, and water accounting requires Hydrological Eco-System Services (HESS) to be determined. This paper presents a modeling approach for quantifying the HESS framework using the Soil Water Assessment Tool (SWAT). SWAT was used–after calibration against...journal article 2023
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You, Linlin (author), Danaf, Mazen (author), Zhao, Fang (author), Guan, Jinping (author), Azevedo, Carlos Lima (author), Atasoy, B. (author), Ben-Akiva, Moshe (author)Through the vast adoption and application of emerging technologies, the intelligence and autonomy of smart mobility can be substantially elevated to address more diversified demands and supplies. Along with this trend, a systematic collaboration among three essential elements of smart mobility services, namely devices, data and functions, is...journal article 2023
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Azcarate Aguerre, J.F. (author), den Heijer, A.C. (author), Arkesteijn, M.H. (author), Vergara d'Alençon, L.M. (author), Klein, T. (author)Introduction: The challenge of the energy transition in the built environment has, in recent years, been exacerbated by rising awareness of the material resource limitations we face on the path towards sustainable development. In this context the concepts of Circular Economy (CE) and Product-Service Systems (PSS) have emerged as potentially...journal article 2023
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Bouman, N.L.J. (author), Simonse, LWL (author)Purpose – Engaging with customers and addressing unmet value have become increasingly challenging within multi-stakeholder environments of service innovation. Therefore, this paper aims to address this challenge by studying how strategic design abilities address unmet value in service engagement strategies. Design/methodology/approach – The...journal article 2023
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Fang, Jiaxing (author), Dai, Zihan (author), Li, Xiaoming (author), van der Hoek, J.P. (author), Savić, Dragan (author), Medema, G.J. (author), van der Meer, Walter (author), Liu, G. (author)Biofilm detachment contributes to water quality deterioration. However, the contributions of biofilm detachment from different pipes have not been quantified or compared. Following the introduction of partial reverse osmosis (RO) in drinking water production, this study analyzed particles at customers’ ends and tracked their origins to water...journal article 2023
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Mlecnik, E. (author), Elgendy, R. (author)De VvE-versnellingsagenda wil de verduurzaming van Verenigingen van Eigenaars (VvE’s) stimuleren door besluitvorming aan te passen, het renovatietraject te vereenvoudigen en financiële ondersteuning te bieden aan VvE’s. Het LIFE-project CondoReno omarmt deze visie en streeft bovendien naar meer renovaties en betere energieprestaties. CondoReno...report 2023