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Hooijschuur, Stijn (author)This research aim was to design a centralised model that redefines definitions, standardises maintenance by categorisation, and reduces waste by introducing new slot lengths, leading to an equilibrium between flights and maintenance. This equilibrium enhances the airline’s capacity to manage maintenance efficiently and ensures greater uptime....master thesis 2023
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Klinckhamers, Margriet (author)Bluebird, a Dutch airline company, was founded over 100 years ago. To this day, they aim to provide memorable experiences to their customers. To do so, Bluebird must service their customers well at every brand touchpoint. Even though digital self-service is becoming the norm, knowledgeable contact centre agents are important to ensure a seamless...master thesis 2023
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Lumeij, Maryette (author)Reducing the impact of flying is a concern in the aviation industry, especially on the short haul flights. KL Cityhopper (KLC) noticed they create food waste onboard of their European flights because they have a one-fits-all catering solution. They are aware that all back-up food and beverage options brought into the air cause extra weight and...master thesis 2022
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Gambetta, Luis (author)In the airline industry revenue and inventory is managed tightly, with the intent to sell each seat at the right price to the right customer at the right time. This does not always go to plan and seats remain unsold, or demand can be greater than what is available. The question then becomes how can capacity and revenue be managed more...master thesis 2022
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Eikelenboom, Berend (author)Airlines frequently deal with unexpected disruptions, which have to be resolved in order to resume their operations again. Decision-support tools help airlines with disruption management. However, long computational times are associated with integrated recovery models that compute globally optimal solutions, which makes these tools unfit for...master thesis 2022
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Klitsie, J.B. (author)Large and mature organisations, with their access to knowledge, capital and customers, are perfectly positioned to walk the road from invention to innovation; to turn promising breakthrough technologies and creative concepts into profitable and scalable business opportunities. However, these organisations rarely generate winds of creative...doctoral thesis 2021
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De Jonghe, Orelio (author)Short-haul flights are currently one of the most carbon-intensive modes of travel. Weight and fuel economy are closely linked. Therefore, weight reduction in the aviation industry is one of the critical factors in making commercial aviation more sustainable. This project focuses on aircraft efficiency by developing a lightweight aircraft seat...master thesis 2021
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Koch, Dave (author)This paper proposes a socio-technical agent-based model developed to increase the understanding of decision-making in an airline operational control center (AOCC). In this model human decision-makers, a Decision Support Tool, and technical systems are included. The selected case study encompasses the<br/>unexpected diversion of a flight from...master thesis 2021
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Molenaar, Loeke (author)KLM, a Dutch airline, is renowned for their high levels of services and customer experiences. With their purpose ‘moving your world by creating memorable experiences’, maintaining those high levels of services is important. Cabin crew is for a big part responsible for those high levels of services. Making cabin crew feel the best of them and...master thesis 2019
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Woudenberg, Thijs (author)Margins for cargo airlines that were already thin have been put further under pressure, which stresses the importance of operating a profitable schedule. Research on modelling passenger operations has proven that integrating different steps in the schedule planning process can yield a significant increase in profit. For cargo operations no...master thesis 2019
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Hooijen, toine (author)Pilots are an important asset in the operations of airlines, as with insufficient pilots, an airline cannot operate the planned schedule. The long-term crew planning problem aims to optimally plan the supply and demand for pilots as well as methods and strategies for closing the gap between these. The demand is determined by the number of pilots...master thesis 2019
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Witteman, Max (author)This research concerns the problem of scheduling aircraft maintenance tasks, that must be carried in multiple maintenance checks to keep the aircraft airworthy. During this research the allocation of maintenance tasks to their maintenance opportunities is referred to as the task allocation problem. It is a complex combinatorial problem that is...master thesis 2019
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Spaargaren, Claudia (author)You are almost at your holiday destination. The ‘fasten your seatbelt’ sign just turned on and the plane started descending. After landing it is time to get out of this confined space, but all the other passengers are thinking the same thing. Everyone stands in the aisle, trying to get their hand luggage out of the overhead bin and exit the...master thesis 2018
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Janssen, Richard (author)In an operational airline environment, disturbances to the planned flight schedule cannot be avoided. In the case of crew absences, airlines can employ reserve crews to cover open positions in crew schedules. The airline reserve crew pairing problem is concerned with the determination of optimal airline reserve crew patterns, which are defined...master thesis 2018
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Beth, Jiwan (author)In this thesis, a contribution has been made to the development of a simulation framework which is capable of realistically simulating market dynamics with respect to competition and passenger choice in the European aviation market. In total, 22 routes have been included into the simulation framework, with airports including those in Amsterdam,...master thesis 2017
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Requeno García, Laura (author)This MSc thesis presents a stochastic modelling approach to the multi-period airline fleet planning problem. Approximate Dynamic Programming (ADP) is used to model the impact of demand uncertainty on fleet decisions. The proposed ADP algorithm applies local value function approximations resulting from Gaussian kernel regressions to estimate...master thesis 2017
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Risolo, Marcello (author)The aviation industry is a fast moving and extremely competitive environment, where companies need to continuously invest in order to be at the forefront of innovation in the eyes of the customers, hence always delivering an excellent service. <br/>This graduation project was carried out at KLM, the Royal Dutch Airlines, in the department of the...master thesis 2017
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Araghi, Y. (author)The airline industry is facing a dilemma. On one hand due to a higher demand from the market, the industry wants to grow; on the other hand the industry is dependent on fossil fuel which is polluting the environment. In this research I have studied the effects of consumer preferences on airline environmental policies concerning the adverse...master thesis 2012
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Muller, E.J. (author)For Amsterdam Airport Schiphol (AAS) to become preferred airport in Europe, Schiphol Group constantly invests in innovation. Dynamic Branding, the topic of this graduation project, is one such innovation. It entails the exploration of means for airlines to identify themselves in a common-use check-in area in 2015. Common-use check-in implies...master thesis 2010