A Stochastic Discrete Event Simulation of Airline Network and Maintenance Operations

The complexities associated with airline operations require operations planning to be divided into multiple problems solved sequentially by the respective departments: (1) network planning, and (2) maintenance planning. <br/>Furthermore, airline operations take place in an intrinsically uncertain environment, which requires the development of...

Prediction of Aircraft Trip Fuel Deviations for Fuel Loading Decisions with a Deep Time Series Approach

Reducing fuel consumption is an increasingly important topic within aviation. One approach to accomplish this goal is reducing excess fuel weight being loaded on aircraft. Flight dispatchers and pilots load extra fuel to account for uncertainties present in trip fuel consumption, which is currently computed by the flight planning system (FPS)....

Flight planning quality assessment with predictive analysis using data clustering and reference trajectories

Flight planning is a process of optimisation that is commonly solved by complex software tools. Quantifying the quality of such a system is for the users an unsolved problem. This paper proposes a method that measures the inefficiencies in different domains to gain insights in the performance of flight planning tools. The established assessment...

Designing a tablet holder to reduce discomfort among airline pilots

This report is the result of an IPD (Integrated Product Design) master thesis at the faculty of industrial design engineering at the TU Delft. The company, for which the project was executed, is mainly focused on manufacturing flight-deck seating for the airline industry (pilot seats for airliners). Their biggest and main client is Boeing, for...

The relationship between employee satisfaction and customer satisfaction

Staff Travel (re)vision

Exploiting & redefining the KLM Staff Travel Services business model.

Validating Airline Performance in the Future: Investigation of a Novel Validation Model for Airline Businesses

Over the last decades, air traffic facilitates the movement of people and goods all over the world, enabling economic growth and development. Despite the impact air traffic has on industries and systems all over the world, the aviation industry is influenced by the same factors as well. Energy prices, the economic situation, population growth...

An intuitive crew application for KLM

In December 2013, the flag carrier airline of the Netherlands, the Koninklijke Luchtvaart Maatschappij N.V. (KLM) approached the TU Delft with an outline for a graduation project. KLM set out the goal to develop an intuitive crew application for their pilots and cabin attendants to fulfill all their non-operational information needs. Furthermore...

KLM Crown lounge 2020

The KLM Crown lounge is an airline lounge offered to the premium passengers (PAX) of KLM and partners. The current lounge is a one-size-fits all concept fulfilling the basic needs (basic food and beverages assortment, Wifi and comfortable seating) of PAX. Overall lounge rating is declining while the competition has invested recently in their...