Ethics of Trust­-Inviting Digital Systems: Blockchain, Reputation­-Based Platforms, and COVID­19 Tracing Technologies

In the past decade, rapid shifting and evolving technological systems that take trust as part of the design objective (call such systems “trust-inviting systems”) have incredibly transformed the way we interact with others. Think of reputation-based platforms mediating interactions between strangers and other digital services provided by...

Blockchain in Service Management and Service Research: Developing a Research Agenda and Managerial Implications

As blockchain technology is maturing to be confidently used in practice, its applications are becoming evident and, correspondingly, more blockchain research is being published, also extending to more domains than before. To date, scientific research in the field has predominantly focused on subject areas such as finance, computer science, and...