Analysis of the performance of the order picking process in an e-fulfilment centre: seasonal influences on regular versus peak periods: An application to an e-commerce company

The order picking process is done item by item, and therefore it is a labour-intensive process. According to Dukic & Oluic (2005), 50% of the total order picking time is spent on unproductive traveling. The operations that need to be performed in warehouses are highly dependent on the customer demand. The customer demand shows seasonal...