Enabling Human Computation through Text-based Conversational Agents

Human Computation (HC) has established itself to be a powerful tool for carrying out certain simple and repetitive tasks in the form of microtasks, which to this day are still difficult for a machine to automate. <br/>With the latest increase in interest in machine learning, HC has similarly gotten more attention as a popular way to acquire...

Personalized Personality Virtual Agents: Assessing the impacts of virtual agent’s personality match on user’s trust, personal attachment, perceived risk and purchase intention in e-commerce

The ever-increasing competition has led firms to higher adoption rate of technology to drive business efficiency and operation. One of the disruptive technologies of this century is Artificial Intelligence (AI), with virtual agents as one of its application. To get the maximum value of virtual agents, businesses attempt to personalize their...

Automation of the Game Master in Escape Rooms

Escape rooms are an emerging market. In these physical and mostly group based games, players are locked in a room with the goal to solve puzzles within a certain time limit in order to ’escape’ the room. To make sure players have a pleasurable experience, they are monitored during the game by a so called game master. This person helps players...

Human Aided Bots

A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic...

Enterprise Crowd Computing for Human Aided Chatbots

chatbot is an example of cognitive computing system that emulates human conversations to provide informational, transactional,<br/>and conversational services. Despite their widespread adoption, chatbots still suffer from a number of performance issue due to limitations with their programming and training. In this paper we discuss Human Aided...

Helping Chatbots To Better Understand User Requests Efficiently Using Human Computation

Chatbots are the text based conversational agents with which users interact in natural language. They are becoming more and more popular with the immense growth in messaging apps and tools to develop text based conversational agents. Despite of advances in Artificial Intelligence and Natural Language Processing, chatbots still struggle in...

The implementation of Chatbots and Robo-advice in the mortgage market: Designing the new mortgage journey for first-time buyers

This Master’s thesis at the Delft University of Technology is executed in collaboration with Fintech company Yellowtail.<br/><br/>The assignment was to design a new mortgage application process. The current consumer journey proved to be outdated and a shocking mismatch with the new generation of firsttime buyers. Especially the high costs and...