Lessons Learned from Designing and Evaluating CLAICA: A Continuously Learning AI Cognitive Assistant

Learning to operate a complex system, such as an agile production line, can be a daunting task. The high variability in products and frequent reconfigurations make it difficult to keep documentation up-to-date and share new knowledge amongst factory workers. We introduce CLAICA, a Continuously Learning AI Cognitive Assistant that supports...

Using Worker Avatars to Improve Microtask Crowdsourcing

The future of crowd work has been identified to depend on worker satisfaction, but we lack a thorough understanding of how worker satisfaction can be increased in microtask crowdsourcing. Prior work has shown that one solution is to build tasks that are engaging. To facilitate engagement, two methods that have received attention in recent HCI...

Conversational interfaces for search as learning

Searching the web to learn new things or gain knowledge has become a common activity. Recent advances in conversational user interfaces have led to a new research opportunity - that of analyzing the potential of conversational interfaces in improving the effectiveness of search as learning (SAL). Addressing this knowledge gap, in this...

TickTalkTurk: Conversational crowdsourcing made easy

This demo presents TickTalkTurk, a tool that can assist task requesters in quickly deploying crowdsourcing tasks in a customizable conversational worker interface. The conversational worker interface can convey task instructions, deploy microtasks, and gather worker input in a dialogue-based workflow. The interface is implemented as a Web...

Chatterbox: Conversational Interfaces for Microtask Crowdsourcing

Conversational interfaces can facilitate human-computer interactions. Whether or not conversational interfaces can improve worker experience and work quality in crowdsourcing marketplaces has remained unanswered. We investigate the suitability of text-based conversational interfaces for microtask crowdsourcing. We designed a rigorous...

Human Aided Bots

A chatbot is an example of a text-based conversational agent. While natural language understanding and machine learning techniques advance rapidly, current fully automated chatbots still struggle to serve their users well. Human intelligence, brought by crowd workers, freelancers or even full-time employees can be embodied in the chatbot logic...

Enterprise Crowd Computing for Human Aided Chatbots

chatbot is an example of cognitive computing system that emulates human conversations to provide informational, transactional,<br/>and conversational services. Despite their widespread adoption, chatbots still suffer from a number of performance issue due to limitations with their programming and training. In this paper we discuss Human Aided...