An Aircraft and Schedule Integrated Approach to Improve Cockpit Crew Pairings

For airlines, crew costs make up the second largest expense, behind fuel costs. Because these costs are very high, there is a large potential gain in improving the crew efficiency within the bounds set by the law and collective labor agreements. This thesis investigates the dated crew pairing problem, and how the crew pairing problem can be...

Blue Connect: Design of an enhanced cabin crew briefing experience and setting for the KLM Crew Center

KLM has the ambition to be become most customer-centric airline company. Focusing on customer intimacy, KLM defines their purpose: Moving your world, by creating memorable experiences. In order to be successful towards customers, KLM has to start on employee level first, with the cabin crew to be more specific. For cabin crew, their journey...