Searched for: subject%3A%22Customer%255C+Journey%22
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van Esch, Pip (author)
The Netherlands is confronted with a formidable challenge in the transition away from natural gas in the built environment. In this challenging landscape installation companies have an opportunity since they are often perceived as natural points of contact by residents to further aid the acceleration of the energy transition. However,...
master thesis 2023
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Cobussen, Simone (author)
This graduation project is carried out for PostNL's XL parcel delivery. PostNL is one of the biggest delivery companies in the Netherlands and one of their departments takes care of XL parcel delivery. This department is called Extra@Home. XL parcels can be seen as non-regular parcels, meaning odd sizes or weights. For Extra@Home, the XL parcel...
master thesis 2023
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Wiersma, Nathalja (author)
The healthcare system in the Netherlands has trouble finding solutions for its complexity and fragmentation. Until now challenges like shortages, long lead times and lack of communication between stakeholders led to less satisfied customers. Welzorg wants to be able to provide more sufficient service. The customer is often overlooked. So the...
master thesis 2022
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Lumeij, Maryette (author)
Reducing the impact of flying is a concern in the aviation industry, especially on the short haul flights. KL Cityhopper (KLC) noticed they create food waste onboard of their European flights because they have a one-fits-all catering solution. They are aware that all back-up food and beverage options brought into the air cause extra weight and...
master thesis 2022
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Mlecnik, E. (author)
To meet carbon reduction goals, local authorities aim to achieve a market acceleration for owner-occupied singlefamily home renovations by increasing awareness of – and enabling access to – low-carbon technologies for homeowners in target areas. In this framework, this research summarizes and examines project experiences of seven local...
poster 2022
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Mlecnik, E. (author)
To meet carbon reduction goals, local authorities aim to achieve a market acceleration for owner-occupied singlefamily home renovations by increasing awareness of – and enabling access to – low-carbon technologies for homeowners in target areas. In this framework, this research summarizes and examines project experiences of seven local...
conference paper 2022
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Hittema, Daan (author)
The growth of a supplier is restricted when buyers have unmet expectations and thus frustrating experiences during the dyadic (between two parties) interactions. Hence the establishment of buyer-supplier relationships is limited. The organisational challenges of a supplier have a negative impact on the conveyed service quality. Customer...
master thesis 2021
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Westerveld, W.F. (author)
With the increasing evidence of the effects of our food choices on the planet it is obvious that we have to make changes in order to live sustainably. Our food production systems are responsible for 26% of the total human induced global greenhouse gas emissions, with the meat and dairy industry being responsible for over half of that. Our planet...
master thesis 2021
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Olthof, Stijn (author)
Following the Paris agreement and the agreements with the EU, the Dutch government has made their climate agreement with the goal for the whole built environment to be energy-neutral and free of natural gas by 2050. The Dutch government has tasked the municipalities to lead this process as they are the most suited party. The Dutch building...
master thesis 2021
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van Gilst, Carlo (author)
LeasePlan Tripp is a new Service proposition that answres major changes the mobility and fleet management industry is facing. Before the Tripp pilot went live in February 2021, several questions emerged: How could the Tripp Service be improved and scaled up effectively? Therefore, this graduation project assignment was raised: “Design an...
master thesis 2021
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Baylis, Francesca (author), Mlecnik, E. (author), Kwon, M. (author), de Snoo, Marianne (author), Oung, Oubbol (author), Nurali, Lina (author), Vos, Coen (author), M'Foungoulie, Kémal (author), Van de Vyver, Ighor (author), Van Camp, Bart (author), Vercruyce, Annick (author)
The Triple-A project aimed to install demonstration exemplars of a variety of low-carbon technologies to increase awareness and adoption of these (building/construction) technologies by homeowners. Through this, the adoption of low-carbon technologies became normalised and created ambassadors for the technologies who can influence other...
report 2021
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Hagen, William (author)
As the B2B environment of the Software as a Service (SaaS) industry is changing more rapidly than ever, Exact needs to constantly adapt to these changes and accommodate to the increasingly complex needs and wishes of their customers. Designing a good customer experience is vital in ensuring a sustainable competitive advantage for Exact. In order...
master thesis 2020
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van Engen, Veerle (author)
Preventing or decreasing chronic health conditions by healthy eating is increasingly seen as a shared responsibility. Defining what is healthy is person-specific, depending amongst others on a person’s health and responses to food. Supermarkets, which are considered highly influential in shaping the diet of customers, are starting to serve...
master thesis 2020
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van Engen, V.P.M. (author), Bos-de Vos, M. (author)
Preventing or decreasing chronic health conditions by healthy eating is increasingly seen as a shared responsibility. Defining what is healthy is person-specific, depending amongst others on a person’s health and responses to food. Supermarkets, which are considered highly influential in shaping the diet of customers, are starting to serve...
conference paper 2020
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Meijer, F.M. (author), Straub, A. (author), Mlecnik, E. (author)
The housing sector is responsible for a more than a quarter of the total final energy consumption in the EU. As the majority (70%) of the EU-housing stock is owner occupied and largely consists of single family dwellings it is understandable that many countries focus their energy saving policies on homeowners. Complementary to the national...
journal article 2018
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Blaauw, julius (author)
This master thesis is part of the Horizon 2020 funded research project Personalized Airport Systems for Seamless Mobility and Experience (PASSME). The goal of this research project is to reduce door-to-door travel time for passengers (PAX) traveling within Europe by 1 hour and at least improve the overall travel experience for 70% of all PAX.<br...
master thesis 2018
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Nieboer, N.E.T. (author), Straub, A. (author)
It is generally acknowledged that the existing housing stock plays a vital role in attaining national and international energy efficiency targets. As for new building, mandatory regulations can be (and are) developed to attain energy-efficient homes, but energy improvements in the existing stock are, because of property rights, strongly...
conference paper 2018
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Kostoulas, Nemo (author)
Otly! is an Amsterdam based startup that aims to remove difficulties around digital money for children. The company aims to accomplish this by providing a safe financial ecosystem for children as well as their parents. With a pocket money app for both parents and children, Otly strives to introduce the first banking experience for kids. <br/><br...
master thesis 2017
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Nijholt, Nienke (author)
More and more people are flying. The industry increases at a rate of 5% per year and is predicted to keep on doing so for the next 10 years (Massachusetts Institute of Technology, n.d.). In order to offer their customers more destinations to travel to, an increasing number of airlines are cooperating with each other within alliances. SkyTeam,...
master thesis 2017
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Cheng, Shen Kao (author)
Mobile ticketing solutions are proposed as an alternative to the OV-chipkaart in a vision created by the Nationaal Openbaar Vervoer Beraad (NOVB), a council consisting of public transport companies, local governments and consumer organisations. By taking a user-centred approach, a design vision was developed for mobile ticketing in Dutch public...
master thesis 2017
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