Searched for: subject%3A%22Customization%22
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Bout, Kiki (author)
This study examines the challenges faced by the Customs Administration of the Netherlands in supervising cross-border e-commerce imports under the current European customs legislation, the Union Customs Code (UCC). Through a mixed-method approach, including qualitative interviews, document analysis, and simulation modelling, the study identifies...
master thesis 2024
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Orij, Lonneke (author)
This thesis delves into the existing relationship dynamics between SMEs and ING, an incumbent Dutch bank and global financial services provider. In collaboration with ING, the study aims to illuminate the nuances of this ING – SME relationship. Despite ING’s overarching mission to empower individuals and businesses, a noticeable gap persists...
master thesis 2024
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Roza, Julian (author)
Carbon trading sets a price on greenhouse gases (GHG), enabling countries and companies to buy emission rights. The carbon market includes the compliant market, regulated by governments, and the voluntary carbon market (VCM), which lacks strict regulation and allows anyone to offset emissions. In the VCM, carbon credits are created through...
master thesis 2024
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van Tooren, Tim (author)
This Master’s thesis investigates strategies for Yonderland, Europe's largest premium outdoor retailer, to attract and retain Generation Z, a demographic not previously targeted by the company. Through extensive research, including qualitative and quantitative methods, a literature review, interviews with stakeholders, and multiple creative...
master thesis 2024
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Franco, Laura (author)
Prosthetic limbs are devices that change users’ lives in every aspect. They allow the wearer to live and be independent again. Nevertheless, despite the numerous benefits, they carry cultural stigmas, as well as physical and mental discomfort, along with various daily challenges. While the functionality and physical comfort of these devices can...
master thesis 2024
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Eichelsheim, Florentine (author)
The industry of e-grocery shopping has experienced significant growth in recent years, as more existing supermarkets are finding ways to provide their customers with products through the online envrionment, as well as new companies being created in the industry. Crisp is one of those new companies. They are a Dutch online supermarket,...
master thesis 2023
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Erblich, Hans (author)
In this thesis, the functioning of passenger delay-based refund schemes in urban public transportation settings is evaluated, such as metros or light-rails. These are used when a passenger encounters a delay on their trip, in order to grant a form of refund to them. To the best of knowledge, no research has been carried out yet on several...
master thesis 2023
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Valiyaveedu, Anjay (author)
This graduation thesis is on the topic of Critical audible alarm-sound design for handheld monitoring devices in Neonatal ICUs. Hand-held mobile devices are being tested in the field for effective alarm perception and response in the NICU at Erasmus MC Sophia's Hospital, Rotterdam. Based on the context analysis, the major stakeholder, and the...
master thesis 2023
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van Esch, Pip (author)
The Netherlands is confronted with a formidable challenge in the transition away from natural gas in the built environment. In this challenging landscape installation companies have an opportunity since they are often perceived as natural points of contact by residents to further aid the acceleration of the energy transition. However,...
master thesis 2023
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Muntenaar, Laura (author)
Demand for smart, Internet-connected devices and other electronics has increased dramatically in recent years. This increase in demand for technological devices, driven by advancements in Artificial Intelligence (AI), the Internet of Things (IoT), and autonomous systems, has exposed the digital system to potential security threats. As more...
master thesis 2023
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Valk, Frederique (author)
Customer experience (CX) is becoming increasingly important for companies in the financial sector. Digital engagement accelerated due to the pandemic, resulting in a higher demand for optimized digital customer experiences and user-friendly IT systems. Companies in the financial sector have to keep up with the digital transformation and bring...
master thesis 2023
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Kalia, Vaibhav (author)
This thesis explores the dynamics of customer satisfaction and its relationship with product attributes while modeling the natural decay of delight associated with these attributes. The research analyzes online reviews of Philips Airfryers to provide valuable insights for businesses aiming to enhance customer satisfaction and remain competitive...
master thesis 2023
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CHEN, GONGYU (author)
In the realm of healthcare, the effective management of alarm systems within the Neonatal Intensive Care Unit (NICU) is of paramount importance to ensure patient safety and reduce alarm fatigue among nurses. This study presents a comprehensive exploration of designing interfaces tailored to nurses' needs for adjusting alarm limits, aimed at...
master thesis 2023
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de Paula, A. (author)
The construction industry’s impact on carbon emissions, pollution, and resource depletion necessitates innovative approaches to reduce environmental harm. This research explores the use of computational design, digital fabrication, and timber as a renewable material to mitigate the construction industry’s environmental impact. Timber is...
master thesis 2023
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Sieval, Thymen (author)
Clients and architects drift apart due to a lack of communication (Angral, 2019). Their relationships deteriorate. Relationship quality is seen as a key determinant for (dis-)satisfaction with clients. So, a lack of communication induces less successful projects. Architects could be more client oriented. Furthermore, it seems that architects...
master thesis 2023
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El Boustani, Ossama (author)
This work describes a fully digital transmitter (DTX) for 5G mMIMO base stations that combines the strengths of high-speed digital CMOS with the high-power capabilities of a Monolithic Microwave Integrated Circuit (MMIC) high-voltage technology. This technology platform offers high integration and scalability for implementing Radio Frequency...
master thesis 2023
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Middelweerd, Marloes (author)
In the Netherlands, online groceries are becoming increasingly popular, as are the challenges grocery companies face in meeting customers' rising demand for smaller and cheaper time slots while maintaining thin profit margins due to a highly competitive market. Customer choice modelling will be used to identify customers' behaviour and control...
master thesis 2023
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Chahbari, Maysa (author)
A relatively new concept within demand management for time window assignment is green labeling; time windows which contribute to improving the routing performance in terms of sustainability. Certain time slots are given a so-called green label. From literature, limited information is known about the choice preference with regard to green...
master thesis 2023
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Klinckhamers, Margriet (author)
Bluebird, a Dutch airline company, was founded over 100 years ago. To this day, they aim to provide memorable experiences to their customers. To do so, Bluebird must service their customers well at every brand touchpoint. Even though digital self-service is becoming the norm, knowledgeable contact centre agents are important to ensure a seamless...
master thesis 2023
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Morres, Max (author)
As remote work becomes increasingly popular, many people are working or studying at their dinner table while seated in a chair that does not adequately support them or is not appropriately sized, leading to various physical complaints. Traditional office chairs are often big and bulky, and their design does not complement home environments....
master thesis 2023
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