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Perez Contreras, Mariana (author)Language is one of the most important factors that international citizens need to acquire when stablishing in a new country, it enables communication, widens opportunities in relation to academic and professional development (Geurts & Lubbers, 2017b), and provides a sense of belonging. Therefore, it is important to understand what enables...master thesis 2023
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Simons, L.P.A. (author)Four areas make up 75% of our healthcare costs: cardio-, onco-, neuro- and metabolic diseases. These are largely preventable, even reversible. Instead, they are currently often ‘managed’ and made chronic, not cured. This is too costly. Research is showing new opportunities for enhancing our body’s self-repair in a matter of hours or days. Our...journal article 2023
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Ahn, Ahni (author)The client of the project is Quincy Dalh, who works in organizations supporting job seekers with their job searching journey. He organized the project brief that aims to develop ideas for an online job-matching platform that brings healthy changes to the hiring process. He gave a working title for the platform called HelloCareer. Quincy’s focus...master thesis 2022
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Kunneman, Youetta (author), Alves da Motta-Filho, Mauricy (author), van der Waa, J.S. (author)To support effective and successful projects, Service Design practitioners rely on insights that mainly build on qualitative research methodology. The literature on data science promises to help transform how design research is done, adding sophisticated quantitative analyses, complementing existing methods with the power of machines. Due to...journal article 2022
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Hittema, Daan (author)The growth of a supplier is restricted when buyers have unmet expectations and thus frustrating experiences during the dyadic (between two parties) interactions. Hence the establishment of buyer-supplier relationships is limited. The organisational challenges of a supplier have a negative impact on the conveyed service quality. Customer...master thesis 2021
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de Leve, ward (author)To prevent vision loss from eye diseases like glaucoma and retinopathy it is important to diagnose them on time. When you discover the diseases too late the vision will be irreversibly damaged. For this reason, diabetic people are screened preventively. In the past, this happened every year but now only every three years, all to save costs....master thesis 2021
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Jansen, Pim (author)This report describes the development of an implementation strategy for using data in the design process of a design team at the RIC of Ford in Aachen. The implementation strategy consists of a card set and a poster to show contemporary developments in using data in the design process, a service concept, a practical tool kit to start using the...master thesis 2021
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Mazire, Animesh (author)Pyropower is a startup active in the field of biochar systems. Pyropower is active in the country of Malawi (Africa) and Indonesia where Pyropower is proposing new technology to farmers to solve their problems. In June 2020, Pyropower launched Europe project, and in European context as well, Pyropower wants to implement the biochar system. This...master thesis 2021
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Griffioen, I.P.M. (author), Rietjens, Judith A.C. (author), Melles, M. (author), Snelders, H.M.J.J. (author), Homs, Marjolein Y.V. (author), van Eijck, C.W.F. (author), Stiggelbout, Anne M. (author)Purpose: Solutions to improve the implementation of shared decision making (SDM) in oncology often focus on the consultation, with limited effects. In this study, we used a service design perspective on the care path of locally advanced pancreatic cancer (LAPC). We aimed to understand how experiences of patients, their significant others, and...journal article 2021
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Sailer, Tim (author)To satisfy the growing needs of customers for services many product-oriented companies in various industries have started switching their focus from products towards service offerings. To stay competitive, New Service Development became an important concern for many companies to achieve. Company Z, which is one of the largest product-oriented...master thesis 2020
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Jacobs, Maxime (author)This graduation assignment was formulated with the idea in mind that PostNL would like to add a delivery service to their portfolio that enables them to build a direct payment relationship with the consumer. This delivery service should focus on the ‘reception’ part of a parcel delivery in which the consumer experience plays a major role. The...master thesis 2020
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Dekkers, T. (author)In order to provide patients with the highest possible quality of care, healthcare institutions often standardize the way they provide healthcare. Yet, there are also more and more calls for tailored healthcare services that are intended for one specific person and based on characteristics that are unique to that person. This dissertation...doctoral thesis 2020
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Roy, Anirban (author)The executive summary provides a brief overview of the findings and the solution based on the problem statement. The initial brief from the client side was an interest in the hearing aid market and how Cambridge Audio can enter this industry. The project follows the double diamond approach, starting with an extensive research surrounding the...master thesis 2020
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Scipio, Nick (author)The Intensive Care Unit (ICU) of the Leids Universitair Medisch Centrum (LUMC) focuses on vitally threatened patients, who cannot survive without daily intensive treatment. As the patients in this department could easily deteriorate and (potentially) pass away, the staff members of LUMC’s ICU often need to act rapidly and make decisions within a...master thesis 2020
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Los, Marjolein (author)Ford is facing new competitors and changes in their market. To stay relevant, they have to deal with collaboration to solve complex problems, new technologies that enable new value propositions and a shift from products to services. Service design seemed like a promising approach to deal with those challenges and to come up with new services in...master thesis 2020
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van Engen, V.P.M. (author), Bos-de Vos, M. (author)Preventing or decreasing chronic health conditions by healthy eating is increasingly seen as a shared responsibility. Defining what is healthy is person-specific, depending amongst others on a person’s health and responses to food. Supermarkets, which are considered highly influential in shaping the diet of customers, are starting to serve...conference paper 2020
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Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author), Lenior, D (author)This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry. <br/>We identified five main...conference paper 2020
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Agahari, W. (author)Data sharing facilitated by data marketplaces enable companies to generate meaningful insights and discover new opportunities. However, enterprises are reluctant to share data over platforms due to lack of trust, fear of losing control over data and concerns regarding privacy violations. Multi-party computation (MPC) is a cryptographic technique...conference paper 2020
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Veeneman, Wijnand (author), van Kuijk, J.I. (author), Hiemstra-van Mastrigt, S. (author)The boundaries between collective and individual transport are fading. Current solutions for payment and planning of trips are suboptimal for journeys that span across individual, collective and shared transport modalities. The discussion around these innovations often tends towards public authorities needing to strengthen their integrating role...book chapter 2020
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Weng, Haoxin (author)Loneliness, as a social problem, has drawn wide attention of the academic and public. Moreover, loneliness among the elderly is significant. Up to 32% of adults older than age 55 report feeling lonely at any given time. Millions of euro have spent to identify the lonely elderly. With a great interest in social design, the author is intrigued by...master thesis 2019