Improving operations at a fulfilment operation at PostNL E-Commerce Services by improving the order volume forecasts and controlling planning parameters

PostNL E-Commerce Services is an e-fulfilment centre, which means that they keep stock, pick, package and send out goods for web shops. For a web shop they handle the European distribution. On this packaging operation it turned out that 33% of orders were handled late. A discrepancy was found between the amount of orders placed and handled every...