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de Bruijn, J.A. (author), Warnier, Martijn (author), Janssen, M.F.W.H.A. (author)Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...journal article 2022
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Sharma, Swapnil (author), Kar, Arpan K. (author), Gupta, M. P. (author), Dwivedi, Yogesh K. (author), Janssen, M.F.W.H.A. (author)Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering...journal article 2022
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Lemke, Florian (author), Janssen, M.F.W.H.A. (author), Draheim, Dirk (author)The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...conference paper 2022
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Lember, Veiko (author), Crompvoets, Joep (author)Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated...journal article 2022
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Oude Luttighuis, Bas (author)The quality of governmental service provision can be increased by raising the level of proactivity of public services, however only few best practices have been identified. This master thesis will try to fill this gap by developing a framework of design principles for proactive public services in the Netherlands. Case studies of governmental...master thesis 2021
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Crompvoets, Joep (author)Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although...conference paper 2021
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Lemmen, Christiaan (author), Alattas, A.F.M. (author), Indrajit, A. (author), Kalogianni, E. (author), Kara, A. (author), van Oosterom, P.J.M. (author), Oukes, Peter (author)A new edition of the Land Administration Domain Model (LADM) is under further<br/>development in ISO/TC 211 on Geographic Information. The Committee is developing this new edition of the LADM – as multipart – working titles are as follows:<br/>Part 1 – Fundamentals<br/>Part 2 – Land Registration<br/>Part 3 – Marine Space Georegulation<br/>Part 4...conference paper 2021
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Wang, Changlin (author), Teo, Thompson S.H. (author), Dwivedi, Yogesh (author), Janssen, M.F.W.H.A. (author)Purpose: Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m...journal article 2021
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Tangi, Luca (author), Janssen, M.F.W.H.A. (author), Benedetti, Michele (author), Noci, Giuliano (author)Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by...journal article 2021
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Lemke, Florian (author), Taveter, Kuldar (author), Erlenheim, Regina (author), Pappel, Ingrid (author), Draheim, Dirk (author), Janssen, M.F.W.H.A. (author)The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage...conference paper 2020
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van Donge, W. (author), Bharosa, N. (author), Janssen, M.F.W.H.A. (author)Comparable to the concept of a data(-driven) enterprise, the concept of a ggovernment as data (-driven) enterprise' is gaining popularity as a data strategy. However, what it implies is unclear. The objective of this paper is to clarify the concept of the government as data (-driven) enterprise, and identify the challenges and drivers that...conference paper 2020
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Tangi, Luca (author), Janssen, M.F.W.H.A. (author), Benedetti, Michele (author), Noci, Giuliano (author)The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and...conference paper 2020
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Crompvoets, Joep (author)Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in...conference paper 2020
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Janssen, M.F.W.H.A. (author), Hartog, M.W. (author), Matheus, R. (author), Ding, Aaron Yi (author), Kuk, George (author)Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making...journal article 2020
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Gong, Y. (author), Janssen, M.F.W.H.A. (author)Organizations are attempting to harness the power of big data analytics. Enterprise architecture can be used as an instrument to integrate big data analytics into the existing IT landscape and enabling the development of capabilities to create value from these technologies. Yet, there is limited research about the role of enterprise...journal article 2020
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Bharosa, N. (author), Lips, Silvia (author), Draheim, Dirk (author)Countries are struggling to develop data exchange infrastructures needed to reap the benefits of e-government. Understanding the development of infrastructures can only be achieved by combining insights from institutional, technical and process perspectives. This paper contributes by analysing data exchange infrastructures in the Netherlands...conference paper 2020
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Kleiman, F. (author), Meijer, Sebastiaan (author), Janssen, M.F.W.H.A. (author)Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for changing the attitude of its players and can be used for changing the attitude of civil servants. However, the relationship between games and attitude change in civil...journal article 2020
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Meijer, Koen (author)Digitization often comes with its challenges. This thesis focuses on a new approach to innovating digital public services in the Netherlands. Innovation in the public sector encounters public sector specific innovation barriers, hampering the innovation process. Innovation in the public sector is still a little researched topic in the innovation...master thesis 2019
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van Engelenburg, S.H. (author)New developments in Information and Communication Technology (ICT), such as big data, the Internet of Things (IoT), and blockchain technology provide opportunities for businesses and government organisations to benefit from business-to-government (B2G) information sharing. For example, big data analytics might provide government organisations...doctoral thesis 2019
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Mukhopadhyay, Sandip (author), Bouwman, W.A.G.A. (author), Jaiswal, Mahadeo Prasad (author)The efficient delivery of government services to the poor, or Bottom of the Pyramid (BOP), faces many challenges. While a core problem is the lack of scalability, that could be solved by the rapid proliferation of platforms and associated ecosystems. Existing research involving platforms focus on modularity, openness, ecosystem leadership and...journal article 2019