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Mellouli, Sehl (author), Janssen, M.F.W.H.A. (author), Ojo, Adegboyega (author)Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still relatively a new research area in the field of digital...journal article 2024
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Barcellos, Raissa (author), Bernardini, Flavia (author), Viterbo, Jose (author), Zuiderwijk-van Eijk, A.M.G. (author)Open government data initiatives have been rising quickly in recent times. They are encouraged by a wish to democratize data access and knowledge production and enhance cities socially and economically. The hardship of interpreting data can be considered an obstacle to using open government data and more prominent citizen engagement. Technology...conference paper 2023
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Nikiforova, Anastasija (author), Bharosa, Nitesh (author), Draheim, Dirk (author), Taveter, Kuldar (author)The future is likely to see an increase in the use of automated decision-making systems in the public sector, which employ Artificial Intelligence and, in particular, machine learning techniques, to enable more proactive and personalised delivery of public services. Proactive delivery can reduce the administrative burdens on citizens and...journal article 2023
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Janssen, M.F.W.H.A. (author), Hartog, M.W. (author), Matheus, R. (author), Ding, Aaron Yi (author), Kuk, George (author)Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making...journal article 2020
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Pereira, Gabriela Viale (author), Parycek, Peter (author), Falco, E. (author), Kleinhans, R.J. (author)This literature review has focused on smart governance as an emerging domain of study that attracts significant scientific and policy attention. More specifically, this paper aims to provide more insight in the definitions of and relationships between smart governance and concepts such as smart and electronic government, in the context of smart...journal article 2018
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Janssen, M.F.W.H.A. (author), Matheus, R. (author), Longo, Justin (author), Weerakkody, Vishanth (author)Purpose: Many governments are working toward a vision of government-wide transformation that strives to achieve an open, transparent and accountable government while providing responsive services. The purpose of this paper is to clarify the concept of transparency-by-design to advance open government. Design/methodology/approach: The opening...journal article 2017
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Purwanto, A. (author), Janssen, M.F.W.H.A. (author), Zuiderwijk-van Eijk, A.M.G. (author)Governments around the world are following the global open government movement by initiating Open Government Data (OGD) programs. They are motivated by the claim that it will generate economic and social value. However, the success of an OGD initiative will only be realized when OGD is used and when the use results in the creation of public...conference paper 2017
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Klievink, A.J. (author), Neuroni, Alessia (author), Fraefel, Marianne (author), Zuiderwijk-van Eijk, A.M.G. (author)In recent years, many countries have started to draft strategies and policies related to the data economy. To support new data- driven activities and innovations, the development of a national data infrastructure (NDI) is seen as key. The concept of NDI has entered governmental strategic discussions on data as an asset, the role of data...conference paper 2017
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Janssen, M.F.W.H.A. (author), Kuk, G. (author)The value of data as a new economic asset class is seldom realized on its own. With less reliance on self-administered survey, it offers new insights into behaviors and patterns. Yet it is a huge undertaking of bringing together multiple actors from different disciplines and diverse practices to examine the underexplored relationships between...journal article 2016
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Zuiderwijk-van Eijk, A.M.G. (author), Janssen, M.F.W.H.A. (author), Susha, I. (author)The use of Open Government Data (OGD) has not kept pace with the expectations as existing OGD infrastructures mainly serve as data repositories. Many OGD infrastructures do not stimulate or support OGD use processes, and there is a lack of research regarding which functionalities can stimulate such processes. The objective of this study is to...journal article 2016
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Klievink, A.J. (author), Bharosa, N. (author), Tan, Y. (author)The scale of society's evolving challenges gradually surpasses the capacity of the public sector to address them. Coping with these challenges requires budget-short governments to look for innovative ways to transform and improve their operations and service provisioning models. While in many cases transformation starts from the inside-out ...journal article 2015
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Pushpakumar, H. (author)Cyber threats are becoming more sophisticated and varied. The range of possible attacks that organizations face is higher than in the past. Analysis shows that the number of cyber incidents involving government agencies has increased by 35 percent between 2010 and 2013. E-government is a potential target to attacks of various kinds from a range...master thesis 2015
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Klievink, A.J. (author)Collaboration between the public and the private sector is seen as an instrument to make governance smarter, more effective, and more efficient. However, whereas there is literature on public-private collaboration, very little of it addresses how these collaborations can be shaped to make use of the huge potential that technological innovations...book chapter 2015
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Maheshwari, D. (author)Most measurement instruments in e-government focus on easily visible aspects and do not measure deep within organizations. In contrast the measurement instrument presented in this thesis focused on measuring elements within organizations. This requires different type of methods which goes beyond visiting websites and measuring what is visible...doctoral thesis 2015
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susha, Iryna (author), Zuiderwijk-van Eijk, A.M.G. (author), Charalabidis, Yannis (author), Parycek, Peter (author), Janssen, M.F.W.H.A. (author)There is a lack of research concerning the factors influencing the success or failure of open data initiatives. Based on the results of two workshops, we provide a list of 47 success factors for open data publication and 18 success factors for open data use. We further use three case studies (ENGAGE, Open NY, and Open Vienna) to examine how the...journal article 2015
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Klievink, A.J. (author)Collaboration between the public and the private sector is seen as an instrument to make governance smarter, more effective, and more efficient. However, whereas there is literature on public-private collaboration, very little of it addresses how these collaborations can be shaped to make use of the huge potential that technological innovations...conference paper 2015
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Klievink, A.J. (author), Zuiderwijk-van Eijk, A.M.G. (author), Janssen, M.F.W.H.A. (author)Public and private organizations in various areas are setting up digital Information Infrastructures (IIs) for interconnecting government, businesses and citizens. IIs can create value by sharing and integrating data of multiple ac-tors. This can be the basis for value added services and especially collaborations of public and private partners...book chapter 2014
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Klievink, A.J. (author), Janssen, M.F.W.H.A. (author)Information infrastructures of businesses and government are increasingly interwoven and highly dependent on each other. Though often referred to as sociotechnical innovations, the development of these information infrastructures often has a technological focus. The related and even concurrent development of new social practices is understudied....journal article 2014
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Zuiderwijk, A.M.G. (author), Janssen, M.F.W.H.A. (author), Choenni, R. (author), Meijer, R.F. (author)· Purpose: Governments create large amounts of data. However, the publication of open data is often cumbersome and there are no standard procedures and processes for opening data. This blocks the easy publication of government data. The purpose of this paper is to derive design principles for improving the open data publishing process of public...journal article 2014
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Nugroho, R. (author)Many countries around the world have joined the open data movement. Data is being published for a various number of reasons which include for the public to reuse, to create a more efficient government, and to increase transparency. Recent development in this field is that the data published is expected to be in machine readable format. In...master thesis 2013
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