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Lnenicka, Martin (author), Nikiforova, Anastasija (author), Luterek, Mariusz (author), Milic, Petar (author), Rudmark, Daniel (author), Neumaier, Sebastian (author), Santoro, C. (author), Casiano Flores, Cesar (author), Janssen, M.F.W.H.A. (author), Rodríguez Bolívar, Manuel Pedro (author)Open government and open (government) data are seen as tools to create new opportunities, eliminate or at least reduce information inequalities and improve public services. More than a decade of these efforts has provided much experience, practices, and perspectives to learn how to better deal with them. This paper focuses on benchmarking of...journal article 2024
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Mellouli, Sehl (author), Janssen, M.F.W.H.A. (author), Ojo, Adegboyega (author)Artificial Intelligence (AI) is increasingly adopted by public sector organizations to provide better public services and to transform their internal processes. AI is now considered a key enabler for digital innovation and transformation in the public sector. However, AI is still relatively a new research area in the field of digital...journal article 2024
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Sharma, Swapnil (author), Kar, Arpan K. (author), Gupta, M. P. (author), Dwivedi, Yogesh K. (author), Janssen, M.F.W.H.A. (author)Governments worldwide invest heavily in digital initiatives to develop information societies with connected and actively engaged citizens, but problems like lacking sustained engagement and quality of participation still plague them. We undertook a systematised literature review on the Scopus and Web of Science (WoS) databases, covering...journal article 2022
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de Bruijn, J.A. (author), Warnier, Martijn (author), Janssen, M.F.W.H.A. (author)Governments look at explainable artificial intelligence's (XAI) potential to tackle the criticisms of the opaqueness of algorithmic decision-making with AI. Although XAI is appealing as a solution for automated decisions, the wicked nature of the challenges governments face complicates the use of XAI. Wickedness means that the facts that define...journal article 2022
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Lember, Veiko (author), Crompvoets, Joep (author)Public administrations are increasingly relying on collaboration within inter-organizational networks to coordinate the development and provisioning of integrated digital public services. Collaboration strategies are necessary to focus collaborative efforts, align and prioritize goals, and leverage concrete results that advance integrated...journal article 2022
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Lemke, Florian (author), Janssen, M.F.W.H.A. (author), Draheim, Dirk (author)The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal...conference paper 2022
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Tangi, Luca (author), Janssen, M.F.W.H.A. (author), Benedetti, Michele (author), Noci, Giuliano (author)Digital technologies are transforming the public sector by affecting applications, processes, culture, structure, and civil servants’ responsibilities and tasks. Yet, there is a void in research about driving and impeding factors influencing digital government transformation (DGT). The article contributes to the current debate on DGT by...journal article 2021
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Wang, Changlin (author), Teo, Thompson S.H. (author), Dwivedi, Yogesh (author), Janssen, M.F.W.H.A. (author)Purpose: Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m...journal article 2021
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Crompvoets, Joep (author)Different actor roles in inter-organizational digital public services are often neither understood nor acknowledged. This can result in challenges regarding the proper design and result in a lack of adoption of these services. In the literature, there exist various taxonomies outlining roles such as users, consumers or co-creators, although...conference paper 2021
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Kleiman, F. (author), Meijer, Sebastiaan (author), Janssen, M.F.W.H.A. (author)Governments are increasingly using games for civic engagement, decision making, and education. Serious gaming is a type of game that has often been advocated as a means for changing the attitude of its players and can be used for changing the attitude of civil servants. However, the relationship between games and attitude change in civil...journal article 2020
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Janssen, M.F.W.H.A. (author), Hartog, M.W. (author), Matheus, R. (author), Ding, Aaron Yi (author), Kuk, George (author)Computational artificial intelligence (AI) algorithms are increasingly used to support decision making by governments. Yet algorithms often remain opaque to the decision makers and devoid of clear explanations for the decisions made. In this study, we used an experimental approach to compare decision making in three situations: humans making...journal article 2020
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Lemke, Florian (author), Taveter, Kuldar (author), Erlenheim, Regina (author), Pappel, Ingrid (author), Draheim, Dirk (author), Janssen, M.F.W.H.A. (author)The emergence of super-applications is a complete game changer in how future governments will deliver e-services and interact with their citizens. With respect to this, the scope of currently established e-government stage models is exhausted. Therefore, this article proposes a “provident stage” as an extension of the Layne and Lee stage...conference paper 2020
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van Donge, W. (author), Bharosa, Nitesh (author), Janssen, M.F.W.H.A. (author)Comparable to the concept of a data(-driven) enterprise, the concept of a ggovernment as data (-driven) enterprise' is gaining popularity as a data strategy. However, what it implies is unclear. The objective of this paper is to clarify the concept of the government as data (-driven) enterprise, and identify the challenges and drivers that...conference paper 2020
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Gong, Y. (author), Janssen, M.F.W.H.A. (author)Organizations are attempting to harness the power of big data analytics. Enterprise architecture can be used as an instrument to integrate big data analytics into the existing IT landscape and enabling the development of capabilities to create value from these technologies. Yet, there is limited research about the role of enterprise...journal article 2020
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Tangi, Luca (author), Janssen, M.F.W.H.A. (author), Benedetti, Michele (author), Noci, Giuliano (author)The introduction of ICT is requiring public administrations to transform their organizations to take advantage of these technologies. Despite its significance, no studies so far collected quantitative evidence on (i) how and the extent to which this transformation is currently underway and (ii) which drivers and barriers are hindering and...conference paper 2020
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Wouters, Stijn (author), Janssen, M.F.W.H.A. (author), Crompvoets, Joep (author)Governments aim to digitalize public services. Whereas initially they worked in isolation, nowadays they increasingly link different building blocks together to realize integrated public services. This evolution poses challenges concerning the governance of public services. The purpose of this paper is to identify governance challenges in...conference paper 2020
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Kurnia, Rizky Amalia (author), Praditya, D. (author), Janssen, M.F.W.H.A. (author)Having tax transparency is getting more important and enforced by more and more countries around the world. To deal with tax evasion, OECD has developed an Automatic Exchange of Information (AEOI) standard. The implementation of this standard differs among countries. In this study, we explore factors explaining the differences between two...conference paper 2019
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Rana, Nripendra P. (author), Janssen, M.F.W.H.A. (author), Sahu, Ganesh P. (author), Baabdullah, Abdullah (author), Dwivedi, Yogesh K. (author)The development of mobile technology is facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research analyses the data gathered from 81 respondents through...conference paper 2019
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Batubara, F.R. (author), Ubacht, J. (author), Janssen, M.F.W.H.A. (author)Blockchain technology is heralded for improving trust and can provide a new approach for creating transparency and promoting accountability of government activities. However, it is still not clear how and in what ways blockchain technologies can improve this. This study examines the mechanisms and capability of blockchain technology to...conference paper 2019
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Matheus, R. (author), Janssen, M.F.W.H.A. (author), Maheshwari, D. (author)Dashboards visualize a consolidated set data for a certain purpose which enables users to see what is happening and to initiate actions. Dashboards can be used by governments to support their decision-making and policy processes or to communicate and interact with the public. The objective of this paper is to understand and to support the...journal article 2018