Shareables: Designing an enhanced crew-passenger interaction for KLM

The Shareables concept is a self-sufficient service for improving the experience of airplane passengers through crew generated products. It is designed to provide KLM flight attendants with the means to surprise their passengers with an extraordinary service that exceeds expectations. The concept empowers KLM employees to use their creativity...

The adventure of a hospitalization: Bringing the reversal theory to the world of design

The design & emotion research domain has produced a rich palette of theoretical and methodological approaches that support designers in their attempts to ‘design for emotion’. In this paper, we focus on situations that involve negative emotions that cannot easily be ‘solved’ through design (for example, sadness caused by the loss of a loved one)...

The adventure of a hospitalization: Bringing the reversal theory to life

The design & emotion research domain has produced a rich palette of theoretical and methodological approaches that support designers in their attempts to ‘design for emotion’. In this paper, we focus on situations that involve negative emotions that cannot easily be ‘solved’ through design (for example, sadness caused by the loss of a loved one)...