Passengers’ preferences for architectural design characteristics in the design of airport terminals

With the need to increase total revenues, airports have begun to use commercial retail. A well-designed airport may provide great service to clients and consumers and increase their satisfaction and in turn their spending behaviours. Since there is suggestive evidence that there might be cultural associations of white, purple or black with...

Exploring Tangible and Intangible Landscapes of Evocative Places: Case Study of the City of Vitória in Brazil

This paper explores tangible and intangible characteristics of places. It concentrates on gathering characteristics, emotions, memories and stories related to self-selected evocative places in a city. Evocative places are defined as places that evoke images, memories or emotions. There are two goals identified for this article. The first goal is...

Introducing a social-emotional journey in the world of theme parks "An attempt to solve the revisit problem"

Research shows that current new attractions only have an effect for approximately two years on the visitor numbers of a park . In this project a new type of attraction was created, namely social-emotional journeys. Social-emotional journeys aim to be more sustainable and retain revisit attractiveness. The project tried to push the boundaries of...

Welcoming Insects at the Table: Designing a new Experience of eating Insects

This thesis documents the process of designing a new experience of eating insects for Westerners. By using the ViP approach, a research phase was carried out which revealed topics into food acceptance and choice, and the relationship between food, biology, psychology, and culture. Interviews were conducted to find out what people think of eating...

Differentiating emotional hotel experiences

Emotions experienced in response to hotel services were examined with an online questionnaire. The study resulted in 348 cases of hotel service emotions. The frequency of reported pleasant emotions was similar to the frequency of reported unpleasant emotions. Often reported pleasant emotions were satisfaction, enjoyment, and admiration. Often...