Expertise Identification in Enterprise Social Media

The increasing adoption of Enterprise Social Media (ESM) systems within enterprises is driven by the need for the explicit facilitation of sharing expertise. Expertise Identification (EI) functionality can satisfy this need. The social-media-like content and Collaborative Filtering (CF) annotation data available in ESM, however, pose unique...

Finding Experts in a Corporate Environment

Finding employees with a specific level of expertise, experts, is vital for knowledge sharing and information reuse. A company benefits when its employees have access to an efficient system for expert finding, because time spent searching is time lost. Many companies, however, do not have such a system. We propose a solution that can be used to...