Skills for Servitization: A Servitization Framework and Toolbox for a Service Design Consultant

Servitization: Shifting from products, to integrated product service bundles in B2B - Clients do not want standalone products, they want solutions. Those solutions often require a combination of products and services integrated in one effective solution. For the past 20 years, the provision of services has permeated almost every facet of...

Organizing servitization: Developing a framework to guide the transition for manufacturing firms

Since the early 1990s an increasing number of manufacturing firms such as IBM, Xerox and MAN are adding services to their products to meet the competitive pressures of product commoditization, stagnating sales and more demanding customers. This transition process is referred to as servitization. It appears that many manufacturing firms are...

Developing a servitization framework - helping capital equipment manufacturers develop a sustainable and healthy business through services

This research presents a servitization framework that can provide capital equipment manufacturers a helpfull tool for developing a sustainable and healthy business through services.

Business ecosystems governance: A framework for tackling complex systems

This document is the final Master Thesis Dissertation of Alexios Pagkozidis during academic year 2011-2013. It describes the findings of the research related to Business Ecosystem Innovation Governance for Smart Living platforms. The research was done with collaboration of Delft University of Technology and TP Vision B.V.. This work is part of...