Designing a more inclusive museum experience: A strategic service concept to contribute to inclusion in the museum sector, by facilitating a mutually beneficial relationship between museums and their audiences

This project is about inclusion in the museum sector. Concerns around inclusion and equality are rapidly increasing. And, due to these societal dynamics, museums are in times of fundamental change towards inclusivity.<br/><br/>At the start of the project, a theoretic framework depicting the different layers and elements of inclusion was...

Exploring perspectives in the public debate with emotional awareness: Design to reduce polarization

The term ‘polarization’ has become well-known in the public debate. In January 2019, the SCP (Netherlands Institute for Social Research) reported that 77% of the Dutch citizens think disagreements on social issues increase. As we mostly hear and see the more extreme and opposing sides in the media, it seems like society is divided about many...