Redesigning and modelling of a food assembly process: A case study at KLM Catering Services

This paper deals with the food flow for intercontinental KLM flights. The aim of this research is to design a framework to optimize the processes of food assembly and subsequently apply the framework to increase the throughput time at the intercontinental department of KLM Catering Services. A discrete event simulation model is created to...

Measuring lean implementation for maintenance service companies

Purpose – Implementation of lean manufacturing is currently performed in the production industry; however, for the airline maintenance service industry, it is still in its infancy. Indicators such as work in process, cycle time, on-time performance and inventory are useful indicators to measure lean implementation; however, a financial...