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Breukel, L.J. (author), Ten Hoeve, J.J. (author), Kruithof, J.A. (author)
The BORREL Helpdesk Tool project aims to improve adherence to Service Level Agreements (SLA's) by the Information Resource Management (IRM) staff of San Carlos University, and to provide management with better insight in the department. The above goal was met by designing a comprehensive software tool that tracks all enquiries to the 1st line...
bachelor thesis 2003