Beyond Good Intentions: Towards a Power Literacy Framework for Service Designers

Moving into the social and public sector, service design is becoming both more complex and more participatory. This is reflected in the greater diversity and interrelatedness of stakeholders and the wicked problems being addressed. However, although many service designers working in the social and public domains bring into their design...

Power Literacy: Towards a Socially Just, Decolonial and Democratic Design Process

This report outlines the design process, research activities and results of a graduation thesis on power and privilege in multi-stakeholder public and social sector design processes. Due to a perceived gap in the design field, both in education and practice, the aim of this project is to support designers in becoming more aware of power dynamics...