An embodied conversational agent coach to support societal participation learning by low-literate users

People of low literacy could benefit from automated support when learning about societal participation. We design an Embodied Conversational Agent (ECA) ‘coach’ that can provide effective learning support to low-literate learners, develop a prototype virtual learning environment, and evaluate this prototype with low-literate end users. First,...

A virtual coach for low-literates to practice societal participation

This thesis presents the research, design, and evaluation of the learning support system VESSEL: Virtual Environment to Support the Societal participation Education of Low-literates. The project was started from the premise that people of low literacy in the Netherlands participate in society less often and less effectively than literate people...

The design of an Demand Responsive Transport service for non digital travellers: Design report

This project revolves around redesigning Demand Responsive Transport services for non-digital users. The Ombudsman has identified that in the past couple of years public transport (PT) operators are replacing fixed transit lines (FLT) by Demand Responsive Transport (DRT) services in low demand areas (OV-loket, 2017). DRT is more efficient,...

Social Design for low-literacy: Empowering native Dutch low-literates

In the Netherlands, 2,5 million people are low-literate, which means they have trouble with reading, writing, numeracy or digital skills. As a result, they can experience difficulty with everyday tasks such as making a grocery list or taking public transport. Low-literacy negatively impacts both the individual as well as society. Despite efforts...

Requirements for a virtual environment to support the social participation education of low-literates

People of low literacy experience difficulties while participating in society. Learning support software could help alleviate these difficulties. However, there is currently no overview of theoretically and empirically sound requirements for this kind of support. This paper uses the situated cognitive engineering method to create a...

Visual keyboard layout: The adoption of a symbolic innovation

I gave myself the challenge to design a keyboard layout that could possibly break the keyboard lock-in. By using the design strategy of applying innovation adoption theory, neurodesign and my personal experience of being a dyslexic I was able to design a: visually grouped, symbolic, dyslexic and low-literate friendly keyboard layout innovation....