document

Creating a value-driven Digital Identity Future: Engaging multiple stakeholders in strategic dialogues to balance values in the emergent ecosystem of digital identity in Europe

Kramer, Melissa (author)

We live in an increasingly complex world in which policy regulations and system development must balance technology, existing regulations and all the people participating in the system. Currently, digital identities facilitate multiple verification processes in multiple contexts. For example, to give the ability to prove their own identity to...

master thesis 2023

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Changing mental models by developing a scientist-journalist recommender system

Bruyn, Tim (author)

This research is a case study investigating the effect of participation in the development process of a network-based scientist-journalist recommender system on the mental model of digital innovation of a team of communication professionals from Delft University of Technology and Naturalis Biodiversity Center.<br/> <br/>Communication...

master thesis 2023

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Barriers of small-scale hydropower in the Netherlands

Hainke, Lars (author)

One of the biggest current challenges for Earth and humanity is climate change. To lower the impact of already existing effects and decrease potential future effects of rising temperatures, countries have decided on actions with the goal of keeping the temperature rise no higher than 1.5°C. One part of those actions is a transition in the energy...

master thesis 2023

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Adaptive network modeling of the influence of leadership and communication on learning within an organization

Bouma, Debby (author), Canbaloğlu, Gülay (author), Treur, J. (author), Wiewiora, Anna (author)

This research addresses the influence of leadership and communication on learning within an organisation by direct mutual interactions in dyads. This is done in combination with multilevel organizational learning as an alternative route, which includes feed forward and feedback learning. The results show that effective communication (triggered...

journal article 2023

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Using Self-modeling Networks to Model Organisational Learning

Canbaloğlu, Gülay (author), Treur, Jan (author), Roelofsma, P.H.M.P. (author)

Within organisational learning literature, mental models are considered a vehicle for both individual learning and organisational learning. By learning individual mental models (and making them explicit), a basis for formation of shared mental models for the level of the organisation is created, which after its formation can then be adopted by...

book chapter 2023

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Modelling learning for a better safety culture within an organization using a virtual safety coach: Reducing the risk of postpartum depression via improved communication with parents

Weigl, Linn Marie (author), Jabeen, F. (author), Treur, J. (author), Taal, H. Rob (author), Roelofsma, P.H.M.P. (author)

This paper describes an extension of a safety culture within hospital organizations providing more transparency and acknowledgement of all actors, and in particular the parents. It contributes a model architecture to support a hospital to develop such an extended safety culture. It is illustrated for prevention of postpartum depression....

journal article 2023

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Exploring the effect of automation failure on the human’s trustworthiness in human-agent teamwork

Centeio Jorge, C. (author), Bouman, Nikki H. (author), Jonker, C.M. (author), Tielman, M.L. (author)

Introduction: Collaboration in teams composed of both humans and automation has an interdependent nature, which demands calibrated trust among all the team members. For building suitable autonomous teammates, we need to study how trust and trustworthiness function in such teams. In particular, automation occasionally fails to do its job, which...

journal article 2023

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Automated Lane Keep Assist System: A study on the formation and evolution of the mental model of the user of ALKS

Shivankar, Shantanu (author)

The mental model is a very rarely studied topic when it comes to human-machine interaction. Nearly all the studies that are done in this field are on measuring the actual performance of the human while performing the collaborative task with the automation system rather than understanding the complete picture of how the human is understanding and...

master thesis 2021

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Sharing human mental model with an AI agent to achieve team effectiveness

Ziad Ahmad Saad Soliman Nawar, Ziad (author)

The collaboration between AI agents (Artificial Intelligence) and human is an essential part of achieving complex goals more efficiently. Many aspects are influential in achieving effective teamwork. One of them is trust. In addition, sharing the mental model would improve the understanding of the other’s behavior and the prediction of their...

bachelor thesis 2021

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Computational Modeling of Organisational Learning by Self-Modeling Networks

Canbaloğlu, Gülay (author), Treur, J. (author), Roelofsma, P.H.M.P. (author)

Within organisational learning literature, mental models are considered a vehicle for both individual learning and organizational learning. By learning individual mental models (and making them explicit), a basis for formation of shared mental models for the level of the organization is created, which after its formation can then be adopted by...

journal article 2021

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Achieving Organisational Alignment, Safety and Sustainable Performance in Organisations

Blokland, P.J. (author), Reniers, G.L.L.M.E. (author)

When looking at socio-technical systems from a systems thinking and systemic perspective, it becomes clear that mental models govern the behaviours and determine the achievements of socio-technical systems. This is also the case for individuals, being systems themselves and, as such, being elements of those socio-technical systems. Individual...

journal article 2021

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How to Address Consumers’ Concerns and Information Needs about Emerging Chemical and Microbial Contaminants in Drinking Water: The Case of GenX in The Netherlands

Claassen, Liesbeth (author), Hartmann, J. (author), Wuijts, Susanne (author)

The perceived safety of tap water is an important condition for consumers to drink it. Therefore, addressing consumers’ concerns should be included in the roadmap towards the UN SDG 6 on safe drinking water for all. This paper studies consumers’ information needs regarding emerging contaminants in drinking water using a mental model approach for...

journal article 2021

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Design of Information-Intensive Systems Involving Cognitive Aspects: An Emerging Opportunity for Transdisciplinary Cooperation

Vroom, R.W. (author), van der Vegte, Wilhelm Frederik (author)

With the rise of smart systems, ubiquitous computing and cyber-physical systems, information-intensiveness of products increases and users become challenged—possibly even overloaded—with expanding options and possible interactions. The number of possible variations of user-operation sequences can rapidly escalate and for designers it becomes...

conference paper 2021

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A Computational Network Model for Shared Mental Models in Hospital Operation Rooms

van Ments, Laila (author), Treur, J. (author), Klein, L.J. (author), Roelofsma, P.H.M.P. (author)

This paper describes a network model for mental processes making use of shared mental models (SMM) of team performance. The paper illustrates the value of adequate SMM’s for safe and efficient team performance. The addressed application context is that of a medical team performing a tracheal intubation executed by a nurse and a medical...

conference paper 2021

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Stiffness and Pliability: Developing an Algorithm to Identify Intrinsic and Reflexive Stiffness during Voluntary Movement and a Shared Mental Model Making Cross-Disciplinary Collaboration Dynamics Meaningful to Engineers

van Koppen, Jorik (author)

System identification techniques to analyse movement disorders are in development, but concrete clinical evidence to receive broad support from the clinical world is lacking. This master thesis proposes two ways to accelerate their development as part of the master’s programmes in Mechanical Engineering and Science Communication. The Mechanical...

master thesis 2020

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Virtual Reality for Composite Hand Lay-up Collaboration in Virtual Teams: Establishing Common Ground between team members using Virtual Reality

Nijdam, Jesse (author)

In this project, a tool is developed to improve long-distance collaboration on the production of composites for the aerospace industry. In a literature review, four main things were explored. The concept of Mental Models and Common Ground, the concept of bandwidth, the current state of VR and VR collaboration and the composites of ATG. This...

master thesis 2020

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A Basic Set of Mental Models for Understanding and Dealing with the CyberSecurity Challenges of Today

van den Berg, J. (author)

For most people, cybersecurity is a difficult notion to grasp. Traditionally, cybersecurity has been considered a technical challenge, and still many specialists understand it as information security, with the notions of confidentiality, integrity, and availability as its foundation. Although many have searched for different and broader...

journal article 2020

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Safety science, a systems thinking perspective: From events to mental models and sustainable safety

Blokland, P.J. (author), Reniers, G.L.L.M.E. (author)

In the past one hundred years, concepts such as risk, safety and security have become ever more important and they represent a growing concern in our society. These concepts are also important subjects of study to enhance sustainability. During the past fifty years, safety science has gradually developed as an independent field of science. In...

journal article 2020

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Managing startle and surprise in the cockpit

Landman, H.M. (author)

After several recent flight safety events, such as the accident of Air France flight 447 in 2009, investigators determined that surprise and startle can severely disrupt pilot responses. They concluded that pilots need to be better prepared for unexpected and potentially startling situations. In response, aviation safety authorities have...

doctoral thesis 2019

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A mental model approach to design: The development of a framework on design for behavioural change

van Hoeven, Ward (author)

In a world with an ever-increasing overflow of information, what are we supposed to believe? Even credible sources are distrusted or no attention is paid to their communications at all. The RIVM (National Institute for Public Health and the Environment) is looking for new ways to communicate their findings in such a way that people do not only...

master thesis 2019