The Eye Inward and the Eye Outward: Introducing a Framework for Mood-Sensitive Service Encounters

This article introduces the concept of mood sensitivity: a service agent's ability to detect mood during service encounters and customize their interaction style accordingly, with the purpose of improving service encounters as a whole. We report on an experience sampling study that explored the role that mood plays in service provision....

Food for Mood: A study to unravel our moody food interactions

Food and mood are inseparably connected to each other. What you eat has an influence on how you feel. On the other hand, the mood you are in influences what you (would like to) eat. Why do we choose certain products, and why do these products give us comfort? This was the theme of this graduation project.<br/><br/>Prior research on food and mood...

The design of a comprehensive and intuitive POS system for improving contextual use, communication and dining experiences in Asian restaurants

A “POS” is an abbreviation of “Point-of-Sale”, meaning the location where a transaction occurs, usually in the form of a checkout terminal or cash-register. They come in different forms ranging from old-fashion electronic cash registers to the more modern terminals complete with touch screen and Graphic User Interface. POS software is most...