Mobile Ticketing: OV-betalen: A user-centred design vision for mobile ticketing in Dutch public transport

Mobile ticketing solutions are proposed as an alternative to the OV-chipkaart in a vision created by the Nationaal Openbaar Vervoer Beraad (NOVB), a council consisting of public transport companies, local governments and consumer organisations. By taking a user-centred approach, a design vision was developed for mobile ticketing in Dutch public...

Bank card as OV-chipcard: A user-centered strategy for successful adoption of the contactless EMV bank card in Dutch public transport

Background & Relevance The OV-chipcard has been widely accepted within the Netherlands as method for payment in pubic transport. However the smartcard does not lower the barrier of use for everyone and research shows that infrequent and international travellers often still have trouble purchasing and using it. To deal with this problem the...

Opening the closed: Design of a user-centered closed payment border

Context In recent years, to let/make people check-in and out and to control access to stations, in the busiest train stations and in most of the metro stations, gates have been introduced. E-ticketing gates for public transportation with suboptimal interaction can cause congestions as well as stress and discomfort for the users, which can lead...

OV-betalen for international travellers

This study presents the development of a future vision and service proposition to improve the experience of international travellers when using public transportation in the Netherlands in a user-centred way. The focus is set on international travellers, who arrive at an airport in the Netherlands. Purchasing public transportation tickets in the...

Passenger punctuality: An analysis of the method of calculation and describing models

The performance of the NS and ProRail is measured by, among others, passenger punctuality. With the introduction of the OV-chipkaart (the smart card of the Dutch public transport) new data of passengers became available. Therefore the NS developed a new method of calculating passenger punctuality. Based on the check-in and checkout locations and...

Check-in / Check-out: Design of a user-centered, open payment border for the OV-chipkaart

This thesis is part of my graduation project at the OV-chipkaart Graduation Lab of the Faculty of Industrial Design Engineering at the Delft University of Technology. The aim of the Graduation Lab is to improve electronic ticketing for travellers using Dutch public transport in a 3 to 10 year time-span. This work is supported by the Ministry of...

Making the Invisible Visible: Increasing travellers’ trust in electronic ticketing for public transport by making ticket information visible during the journey

Introduction This thesis is part of my Master of Science graduation project at the OV-chipkaart Graduation Lab of the Faculty of Industrial Design Engineering at the Delft University of Technology. The aim of the Graduation Lab is to improve electronic ticketing for travellers using Dutch public transport in a 3 to 10 year time-span. This work...

Improving system adoption of the OV-chipkaart

Constructief uitdagend transferium

Architectural Engineering dubbel afstudeertraject Architectuur + Bouwtechnologie. A: Transferium met als technische fascinatie grote overspanningen BT: Optimalisatie dubbel gekromde constructie naar het eigen gewicht en de wind en het ontwerpen van een generieke constructiemethode voor complexe knopen.

Op weg naar robuuste OV-netwerken

Dit rapport bevat het onderzoek naar de effecten van verstoringen in de beschikbaarheid van infrastructuur voor het netwerkontwerp van stedelijk openbaar vervoer. In een stad gebeurt van alles waardoor de dienstuitvoering van openbaar vervoer geregeld tijdelijk verstoord raakt. De ene keer is zo’n verstoring minder erg dan de andere keer. Er is...

Drive-by Shooting; verdichting en verdunning in de Randstad

We are seeing evidence that a proliferation of shopping and office boxes is creating a kind of gray mass, which is spreading along motorways and slip roads like grains of sand. If you travel through the Randstad, this raises the specter of the Netherlands becoming filled up. To avoid this gray mass, we envisage a city with various levels of...

Nieuw OV voor Amsterdam: Ontwerp van een aangepast openbaar vervoer net naar aanleiding van de aanleg van de Noord/Zuidlijn

Recentelijk is• besloten de Noord/Zuidlijn aan te leggen als uitbreiding van het Amsterdamse metronet. Deze metrolijn loopt van het Buikslotermeerplein in Amsterdam-Noord via het Centraal Station naar het station Zuid/WTC. Parallel aan dit tracé !open een aantal tramlijnen, waarvan het gebruik waarschijnlijk door de Noord/Zuidlijn beYnvloed zal...