Searched for: subject%3A%22Passenger%255C+satisfaction%22
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Torkashvand, G. (author), Stephane, L. (author), Vink, P. (author)
BACKGROUND: Cabin research is mostly based on passenger reports. However, it is also important to consider the perceptions of flight attendants as onboard service providers, since they can convey a complementary view shedding light on important aspects related to passenger experience. OBJECTIVE: This study seeks to analyze flight-attendants'...
journal article 2021
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Binder, S. (author), Maknoon, M.Y. (author), Sharif Azadeh, S. (author), Bierlaire, M. (author)
Unexpected disruptions commonly occur in the railway network, causing delays, and extra cost for operators and inconvenience for passengers by missing their connection and facing overcrowded trains. This paper presents a passenger-centric approach for timetable rescheduling in case of disruption. We study a railway system in which passengers...
journal article 2021