The handover moment: Designing a framework that allows the aggregation of insights to allow a translation into an interaction that increases the likelihood of implementation

The Dutch Immigration and Naturalisation Service (IND) has been finding it increasingly difficult to carry out its task in recent years. Increasingly, they have been in the news negatively with reports such as poor conditions in Ter Apel, hopeless waiting times for applicants and having to pay penalty payments. Besides the media attention, it is...

Understanding the internal commissioning role: An explorative study on public managers in Dutch public sector organisations in their role as internal commissioner involved in the realisation phase of infrastructure projects

Previous research assessing public organisations in the delivery of infrastructure projects mainly focuses on public project delivery organisations and their interaction with private parties. However, many challenges experienced by these project delivery organisations relate to the interaction with the public parent organisation. In practice,...

Public Service Delivery in Hybrid Organisations: public management reform and horizontalisation as main challenges for public leaders

The public sector has been subject to some major movements the last 15 years. In public service delivery a trend called socialisation, leading to the displacement between public and private, is most crucial. A withdrawing government and privatization led to increased collaboration between public and private parties and made production,...

A Maturity Model for Maintenance Departments of Public Organisations: An adaptation of the EFQM model

The growing awareness of delivering public services into more costumer-oriented minded triggers the public organisations to manage their assets professionally. Building assets are one of the resources owned by the public organisations that need to be maintained. Maintenance departments are part of the public body that have responsibilities to...