Design guidelines to protect stakeholders’ values in AI systems: Based on a use case situated in the Japanese life insurance industry

Integrating artificial intelligence (AI) into Japan's life insurance sector marks a significant move towards data-centric precision, reflecting the nation's shift towards Society 5.0. In this domain, AI is revolutionizing decision-making processes and enhancing operational efficiency, with applications ranging from fraud detection in credit card...

Mapping social context of sustainable attitudes using stakeholder analysis with discourse analysis: Investigating the maritime sector in order to provide knowledge about future technological pathways

Maritime sectors have been notorious for their slow paced innovation efforts and although it is an efficient sector, it has big impact on the environment just because of the size of the industry (M. Rahim, et al. 2016). There is a lot of activity on the seas, changes in this sector could make a big difference when making our world become more...

Mind the “sustainability” gap: An organisational analysis on the integration of sustainability in the redevelopment of existing infrastructural assets

This thesis explores the integration of sustainability in the Replacement and Renovation program (V&R) of Rijkswaterstaat (RWS) WNN, focusing on renewing and revitalizing aging infrastructure assets. With a substantial portion of RWS assets approaching the end of their design life, sustainability becomes crucial for continued functionality....

"An interactive strategy tool’s influence on strategic understanding”: Developing an interactive strategy tool and measuring its influence on strategic understanding through user experience interviews and questionnaires

This master's thesis sought to explore the influence of an interactive strategy map on employees' strategic understanding. The objectives of the research were to firstly conceptualize and develop an interactive strategy map, secondly, analyse how employees across the organizational hierarchy interacted with the map, thirdly, to measure employees...

The Influence of Digitalization on Industrial Startups in the Netherlands

90% out of all startups fail, which is the cause of several reasons like lack of funds, lack of market need and bad management among other things. Digitalization can help startups to solve these problems, by performing processes more efficient than when they are performed manually.<br/><br/>The objective of this research is to build a model to...

Guiding the specification of sociotechnical Machine Learning systems: Addressing vulnerabilities and challenges in Machine Learning practice

There is a need for a more comprehensive sociotechnical systems view on ML. Such a view looks at the development and use of an ML system in practice as being a sociotechnical ML system: "a system consisting of technical artefacts, human agents and institutions, in which a machine-based subsystem influences its real or virtual environment by...

Influence of Industry 4.0 on supply chain resilience: The case of chlor-alkali supply chain: A qualitative case study of the chlor-alkali supply chain

The usage of Industry 4.0 technologies isgaining a lot of popularity in the context of manufacturing industries. Theyoffer improvements to the traditional manufacturing environment by offeringmore connectivity and integration in the business processes. Many companies aremoving towards these technologies to harness these...

Increasing consumer retention by innovation-based concept design for digital grocer Crisp

Crisp is an online supermarket for fresh and high-quality food. By using an app, customers can order groceries which are delivered to your house throughout the Netherlands. One of the goals for Crisp as a start-up is to grow. Crisp desires controlled growth, where their operations scale simultaneously with their customer base. The framework for...

Enabling Data Marketplaces with Multi-Party Computation (MPC): An Exploratory Study investigating the Implication of the Maturation of Multi-Party Computation (MPC) technology to the Architecture and the Threat Landscape of the Data Marketplaces

The emergence of the Data Marketplaces is the latest iteration in the phenomenon of data-driven transformation of the world. Data marketplaces have emerged as a new form of data-driven business models which enable trading of data between the data owners/providers and data consumers by providing the necessary technological and non-technological...

BETTER TOGETHER - The short-term care centre as means for integrated care - a qualitative study

The ageing population and healthcare reform leads to a changing demand for short-term care. Health-related care and service providers offer several types of short-term care, but lack a clear vision and associated real estate strategy. Therefore, care processes are not always arranged efficiently, and real estate does not add value to the...

Exploring water scarcity and drought in Sicilian agriculture: Actors’ performance of European policy instruments

Water scarcity and drought (WS-D) are growing concerns throughout Europe and especially in Southern Regions. This study focuses on agriculture on Sicily, Italy. It explores the way(s) European policies to tackle WS-D are actively performed by the actors in the Sicilian water and agricultural sectors, in order to uncover potential disparities...

PLU+ a learning democracy: Strategic-Design Vision of Philips Lighting University

To begin with, I would like to ask you a question; do the following statements ring a bell? “Changing technology”, “evolution of the market”? I assume your answer is yes. If not, in any case I would like to share my experience with you, also something you could try. Type “changing technology evolution of markets”, these exact words, in a search...

Blending Agile Scrum & Offshore Outsourcing Software Development

In today’s highly competitive environment, it becomes increasingly common for many companies to face internal and external pressure for delivering their products and services with the lowest cost and/or fastest time possible. Information Technology Outsourcing (ITO) has helped to release part of such pressure by enabling companies to gain cost...

User Focused Designing of Improvements towards Comfort on board Tugs and Workboats for Captain and Crew

This master thesis describes the project performed at Damen Shipyards Gorinchem. Several qualitative research methodologies were applied to draw conclusions towards the comfort for captain and crew on board tugs and workboats. By means of generative sessions, design proposals were made and discussed to get to the final concept of mess room...

Smart grids: Changing consumer interaction

Today, the supply of energy is based on fossil fuels, which is often considered as an important cause of climate change. Moreover, the supply of energy is increasingly dependent of a few, sometimes political instable regions. An energy transition is needed for the maintenance of our welfare and environment. The needed energy transition will...

Emotion toolkit to improve the quality of life of cancer patients

A breast cancer diagnosis and undergoing cancer treatment is often obtrusive into someone’s life. Breast cancer patients are facing an uncertain future and are dealing with side-effects of treatment. Over the years, many studies have been executed to map the emotional responses and the assessment of their ‘Quality of Life’ (QoL) over time....