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Lau, Erica (author), Hou, H. (author), Lai, Joseph H.K. (author), Edwards, David (author), Chileshe, Nicholas (author)While the performance of sports facilities such as swimming pools is crucial to the health, safety and enjoyment of pool users, little research has been conducted to explore how to analytically evaluate the holistic performance of such facilities from the users' perspective. Even an evaluation framework portraying the key performance attributes...journal article 2021
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Yan, J. (author), Haffner, M.E.A. (author), Elsinga, M.G. (author)In the past decade, Public Rental Housing (PRH) has become the program of providing affordable rental housing to low- and middle-income households in China. Even though descriptions of the governance results are numerous, the previous studies are not underpinned by a theoretical foundation from a governance perspective, nor have they...journal article 2021
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Torkashvand, G. (author), Stephane, L. (author), Vink, P. (author)BACKGROUND: Cabin research is mostly based on passenger reports. However, it is also important to consider the perceptions of flight attendants as onboard service providers, since they can convey a complementary view shedding light on important aspects related to passenger experience. OBJECTIVE: This study seeks to analyze flight-attendants'...journal article 2021
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Esfandiari, Masoud (author), Zaid, Suzaini Mohamed (author), Ismail, Muhammad Azzam (author), Hafezi, Mohammad Reza (author), Asadi, Iman (author), Mohammadi, S. (author), Vaisi, Salah (author), Aflaki, Ardalan (author)The quality of the indoor environment has become a vital component for buildings due to the time spent indoors. To this extent, the performance of the indoor environment is considered as part of the greenery criteria by green rating schemes such as the Green Building Index in Malaysia. This study aims to investigate and assess the quality of the...journal article 2021
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Wang, Changlin (author), Teo, Thompson S.H. (author), Dwivedi, Yogesh (author), Janssen, M.F.W.H.A. (author)Purpose: Citizen satisfaction with the government is a longstanding and continuous concern in public administration. However, past research did not investigate the effect on satisfaction with the government in the context of mobile government (m-government). The purpose of this paper is to evaluate how the social benefits of citizens using m...journal article 2021
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Residential satisfaction of private tenants in China's superstar cities: The case of Shenzhen, ChinaLi, B. (author), Jin, C. (author), Jansen, S.J.T. (author), van der Heijden, H.M.H. (author), Boelhouwer, P.J. (author)In recent years, Chinese housing policies have been shifting from encouraging homeownership toward developing the private rented sector, especially in the superstar cities. Nevertheless, what are the target groups and characteristics of private rental housing in Chinese superstar cities, and whether the private rental housing is capable of...journal article 2021
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van der Voordt, Theo (author), Jensen, Per Anker (author)Purpose: This paper aims to explore the added value of healthy workplaces for employees and organizations, in particular regarding employee satisfaction, labour productivity and facility cost. Design/methodology/approach: The paper is based on a narrative review of journal papers and other sources covering the fields of building research,...review 2021
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khan, Abrar (author)The dynamic nature of the market with constant technological developments continuously changes expectations from users over time. This drives businesses to alter their product and service offerings to maintain a competitive advantage, stable growth and, high customer satisfaction. Since economic goals drive businesses, it is often assumed that...master thesis 2020
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Parukoor Thomas, B. (author)This project deals with the creation of mechanisms for self-assessment in work-from-home (WFH) environments to enhance people's satisfaction. The core of the project lies in increasing WFH satisfaction by incorporating self-experimenting into work and family activities. This relies on the determinants of satisfaction and how homeworkers relate...master thesis 2020
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Fu, Dawei (author)The current city charging network for electric vehicle (EV) is mainly composed of low-speed charging points. When the number of EVs increase dramatically in the future, the current charging network needs to be upgraded with more charging stations and fast-charging (FC) facilities. We build a mixed-integer programming (MIP) model to propose an...master thesis 2020
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Rodriguez Arambatzis, Sasha (author)Users in traditional office buildings often experience discomfort with the indoor environment and have issues with how this is being regulated. Research has shown that users’ satisfaction in an office building, which consists of their comfort and health, reflects on their work productivity. Therefore, necessary measures need to be taken in order...master thesis 2020
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van den Berg, Kyra (author)Due to both geographical and functional separation of port and city, urban planning of port cities has become a rather slow, costly and sometimes conflictual process. To work towards a more collaborative way of planning and to enhance the competitive edge of port cities, mixed-use developments that include both city -and industrial orientated...master thesis 2020
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Singleton, Patrick A. (author), De Vos, Jonas (author), Heinen, Eva (author), Pudane, B. (author)Transportation's effects on health and well-being are widely recognized. In the near future, autonomous vehicles (AVs) are expected to revolutionize transportation options and ways of travel. Consequently, the effect of AVs on population health and well-being is a crucial topic of interest for transportation policymaking, one that has...book chapter 2020
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Fielbaum, Andres (author), Tirachini, Alejandro (author)Ride-hailing (ridesourcing) companies such as Uber, Lyft, and Didi Chuxing have been a disruptive force in the urban mobility landscape around the world during the past decade. In this paper, we analyse the working conditions, earnings, and job satisfaction of ride-hailing drivers. We begin by discussing the regulatory, labour, financial, and...journal article 2020
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Liu, Yan (author)This graduation project aims to create a solution, which will enable customer-facing employees to increase employee engagement and customer satisfaction. It does so by optimizing digital supportive resources. The solution tries to resolve the gaps between current supportive resources and ideal supportive data & tools. By bridging the gaps,...master thesis 2019
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Prasad, Nivedita (author)People like to travel in groups to visit places. Group recommendation systems can be used to recommend an itinerary of "places of interests" (POIs) in an ordered sequence. The order of POIs in the sequence can be explained to group members to increase acceptance of the recommended items. There is a possibility that explanations which reveal...master thesis 2019
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Seerden, Maarten (author)In an environment in which Public Transport plays an ever growing role in urban areas and passenger experience. In-depth knowledge on customer satisfaction is key in improving passenger experience. Crowding has shown to be an important aspect of route and mode choice, but its impact on customer satisfaction has not yet been quantitatively...master thesis 2019
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Navaradnam, Tarish (author)We, humans, spend 80-90% of our lives indoors. Thereby the building has two main functions, namely: protect their occupants and provide the occupants a comfortable indoor environment. However, the last one seems a big challenge, since every individual is different from each other, based on the factors as age, gender, clothing, activity,...master thesis 2019
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Titulaer, Tibbe (author)In 2018, both of Amsterdam’s academic hospitals(VUmc & AMC) officially merged into the Amsterdam UMC. As part of thismerger two neonatal Intensive care units (NICU) are merging as well. Thisproject aims to increase the job satisfaction of NICU nurses in thispost-merger department. <b>TheNICU nurse</b><br/> A neonatal...master thesis 2019
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Mitas, Ondrej (author), Kroesen, M. (author)Tourism experiences, also called vacations, are known to boost subjective well-being, although it has been argued that the effects are primarily affective in nature and short-lived. We argue that this is a methodological artifact due to the brief duration—1 year or less—of almost all extant longitudinal studies of tourism experience effects....journal article 2019