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Mitas, Ondrej (author), Kroesen, M. (author)Tourism experiences, also called vacations, are known to boost subjective well-being, although it has been argued that the effects are primarily affective in nature and short-lived. We argue that this is a methodological artifact due to the brief duration—1 year or less—of almost all extant longitudinal studies of tourism experience effects....journal article 2019
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Delbosc, A.R. (author), Kroesen, M. (author), van Wee, G.P. (author), de Haas, Mathijs (author)Travel is one of the most important facilitators of life and has been widely acknowledged as a prerequisite for economic and social activity. Research developing in recent decades has found that limitations to mobility and accessibility can reduce satisfaction with life. To date, research in this field assumes a linear and one-way...journal article 2019
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Abenoza, Roberto F. (author), Cats, O. (author), Susilo, Yusak O. (author)Classifying public transport service attributes based on their influence on overall traveler satisfaction can assist stakeholders and practitioners in introducing cost-efficient measures. To date most studies employed methods that were based on the assumption that the impact of service attributes on traveler satisfaction is entirely linear...journal article 2019
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Weijs-Perrée, Minou (author), Dane, Gamze (author), van den Berg, Pauline (author), van Dorst, M.J. (author)Previous research has shown that the urban environment could influence people's behavior and wellbeing. However, little is still known about how the objective and subjective measures of the momentary experience of urban public spaces could contribute to the satisfaction with the urban environment of cities, which eventually could influence...journal article 2019
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Kwon, M. (author), Remøy, H.T. (author), van den Dobbelsteen, A.A.J.F. (author), Knaack, U. (author)Personal control is one of the influential factors for user satisfaction and environmental comfort due to its physical and psychological impacts. This paper aims to identify the relationship between the degree of personal control over indoor environmental conditions and user satisfaction with thermal and visual comfort. Trying to answer the...journal article 2019
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Dai, T. (author), Hein, C.M. (author), Zhang, Tong (author)This paper argues that a gap exists between the marketing of shore excursions and cruise tourists’ expectations of ‘local flavor’ experiences. The paper first establishes that this discrepancy exists, then aims to refine the focus of marketing and promotion, and finally proposes strategies for improving cruise tourists’ satisfaction....journal article 2019
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Groen, Brenda (author), van der Voordt, Theo (author), Hoekstra, B.S. (author), van Sprang, Hester (author)Purpose: This paper aims to explore the relationship between satisfaction with buildings, facilities and services and perceived productivity support and to test whether the findings from a similar study of Batenburg and Van der Voordt (2008) are confirmed in a repeat study after 10 years with more recent data. Design/methodology/approach:...journal article 2019
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Kwon, M. (author), Remøy, H.T. (author)Purpose: Employees’ satisfaction and productivity is one of the main interests of employers. Psychological comfort can cause dissatisfaction with their work. Thus, it is important to understand what factors contribute to employees’ satisfaction in workplaces. The purpose of this paper is to identify the weight of contribution of each design...journal article 2019
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Abenoza, Roberto F. (author), Liu, Chengxi (author), Cats, O. (author), Susilo, Yusak O. (author)We examine the effect of weather, accessibility and built-environment characteristics on overall travel experience as well as the experience with the latest trips. These are factors that are often disregarded in the travel satisfaction literature even though they are believed to largely influence the first mile of the door-to-door trip. This...journal article 2019
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Kwon, M. (author), Remøy, H.T. (author), van den Dobbelsteen, A.A.J.F. (author)Purpose: This paper highlights the importance of user satisfaction in office renovation. A user-focussed renovation approach can enhance user satisfaction in offices and their functional quality while meeting energy performance goals. The purpose of this paper is to investigate users’ needs and the physical and psychological factors affecting...journal article 2019
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Kwon, M. (author), Remøy, H.T. (author), van den Bogaard, M.E.D. (author)Occupant satisfaction with IEQ (indoor environmental quality) is influenced by many physical and psychological factors. This paper reports the results of a study that investigate influential office design factors on occupant satisfaction relating environmental dimensions such as thermal and visual comfort in workplaces and predicting which...journal article 2019
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Soza Parra, J.A. (author), Raveau, Sebastián (author), Muñoz, Juan Carlos (author), Cats, O. (author)Service reliability has an important impact on the satisfaction stated by public transport users with the service they receive. The main source of unreliability is found in headway variance, which also affects waiting times and distributes passengers unevenly across vehicles. However, it is still unclear how headway irregularity, with its impact...journal article 2019
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Ghanmode, Ishan (author)In today’s digital world, users are often confronted with an abundance of information. Whether the user is looking to compare online prices for products, searching for new movies to watch or music to listen, the available information at hand exceeds the amount of information which the user wants to consider before making a choice. For this,...master thesis 2018
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Smit, Wouter (author)Smart Grid scheduling problems are characterized by quickly changing situations and multiple external factors that cannot be controlled. Most smart grid research applies stochastic models over the total power consumption of a household or system to find a schedule that achieves an optimization, a balancing, or constraint satisfaction. While...bachelor thesis 2018
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Huijgens, H.K.M. (author)Based on the large amounts spent by software companies to develop new and existing software systems, we argue that an evidence-based approach that focuses on a software portfolio as a whole should be in place to support decision-making. We developed EBSPM as an evidence-based, practical model to support software companies to actively steer at...doctoral thesis 2018
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Abenoza, Roberto F. (author), Cats, O. (author), Susilo, Yusak O. (author)Understanding how satisfaction with individual trip legs aggregates to the overall travel experience for different types of trips will enable the identification of the trip legs that are most impactful. For this purpose we analyze data on retrospective evaluations of entire multi-modal trip experiences and satisfaction with individual trip...journal article 2018
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Jacobs, Casper (author)This project was set up to research, design and test, if and how an integrated customer support platform would fulfill the customer needs. The platform has to support the customer satisfaction by offering updated services and by combining the strengths from both their internet site as well as their existing customer support channels.master thesis 2018
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Ghanmode, Ishan (author), Tintarev, N. (author)This paper introduces and evaluates a novel interface, MovieTweeters. It is a movie recommendation system which incorporates social information with a traditional recommendation algorithm to generate recommendations for users. Few previous studies have investigated the influence of using social information in interactive<br/>interfaces to...conference paper 2018
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de Korte, E.M. (author), Wiezer, Noortje (author), Janssen, Joris (author), Vink, P. (author), Kraaij, Wessel (author)Background: To improve workers’ health and well-being, workplace interventions have been developed, but utilization and reach are unsatisfactory, and effects are small. In recent years, new approaches such as mobile health (mHealth) apps are being developed, but the evidence base is poor. Research is needed to examine its potential and to assess...journal article 2018
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Boschman, S.E. (author)Residential satisfaction is a key variable in understanding residential mobility. Many researchers have studied the individual level and neighbourhood level determinants of satisfaction, however, very few have studied which neighbourhood characteristics affect satisfaction for whom. In this paper, ordered logit models are estimated, explaining...journal article 2018