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Huijgens, H.K.M. (author), van Deursen, A. (author), van Solingen, D.M. (author)Context: In this paper we present a multiple case study on the insights of software organizations into stakeholder satisfaction and (perceived) value of their software projects. Our study is based on the notion that quantifying and qualifying project size, cost, duration, defects, and estimation accuracy needs to be done in relation with...journal article 2017
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Kwon, Minyoung (author), Remøy, H. (author), van den Dobbelsteen, Andy (author), Knaack, Ulrich (author)This paper highlights the importance of considering user satisfaction in office renovation. Userfocused design approach in nearly zero energy office (nZEO) renovation is a way to increase user satisfaction and the value of office quality while meeting energy efficiency goal. The purpose of this paper is to investigate considerable measurement...conference paper 2017
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Abenoza, RF (author), Cats, O. (author), Susilo, YO (author)Increasing public transport ridership while providing a service that better caters to individual travelers poses an important goal and challenge for society, particularly public transport authorities and operators. This study identifies and characterizes current and potential users of public transport in Sweden and identifies the most important...journal article 2017
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Kwon, M. (author), Remøy, H.T. (author), van den Dobbelsteen, A.A.J.F. (author), Knaack, U. (author)This paper highlights the importance of considering user satisfaction in office renovation. Userfocused design approach in nearly zero energy office (nZEO) renovation is a way to increase user satisfaction and the value of office quality while meeting energy efficiency goal. The purpose of this paper is to investigate considerable measurement...conference paper 2017
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Jansen, S.J.T. (author), Hoekstra, J.S.C.M. (author), Boumeester, H.J.F.M. (author)The extraction of natural gas in the north of The Netherlands has led to soil subsidence and the occurrence of earthquakes. Residents worry about the safety of their families and the saleability of their dwelling and might want to move. The goal is to examine whether the earthquakes are related to the intention to move. A survey among...journal article 2017
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Kothadiya, O.M. (author)Airline Industry has seen constant growth in the passenger aviation sector over the years. The profits though, have not risen much because the competition has stiffened and fluctuating oil prices have been a cause of concern as well. Price wars have been a short-term strategy for the airlines to gain a bigger market share and retain customers....master thesis 2016
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Huijgens, H.K.M. (author), van Deursen, A. (author), van Solingen, D.M. (author)Context: In this paper we present an exploratory study on the insights of organizations into the perceived value of their software projects. Our study is based on the notion that quantifying and qualifying project size, cost, duration and defects needs to be done in relation with stakeholder satisfaction and perceived value. Objectives: We...conference paper 2016
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Brunia, S. (author), de Been, I. (author), van der Voordt, Theo (author)Purpose – The purpose of this study is to explore which factors may explain the high or low percentages of satisfied employees in offices with shared activity-based workplaces. Design/methodology/approach – The paper compares data on employee satisfaction from two cases with remarkably high satisfaction scores and two cases with significantly...journal article 2016
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- Gijzel, J.C.R. (author) master thesis 2015
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van der Zwart, J (author), van der Voordt, Theo (author)Only when a building has been built it becomes clear if the building works as expected and if the objectives of the clients, customers, end users and other stakeholders are attained. If not, it is difficult and costly to adapt a building-in-use to fit with the needs and interests of the stakeholders. This paper explores how some of the pre-set...journal article 2015
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Riratanaphong, C (author), van der Voordt, Theo (author)Various studies have shown that corporate real estate can contribute to organisational performance. However, the concept of Public Real Estate Management (PREM) has not been well known in Thailand. This paper aims to present the concept of PREM, to describe Key Performance Indicators (KPIs) that are being used in practice, to discuss KPIs that...journal article 2015
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Riratanaphong, C. (author)There is a growing need for performance management and performance measurement that not only covers all aspects of an organisation, but which can be applied to various situations in a changing internal and external environment. The changing organisational and external contexts, such as the increasing demand for talented knowledge workers and...doctoral thesis 2014
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- Mamalougka, A. (author) master thesis 2013
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Tapia Pijuan, P.M. (author)During the last years, Mobile Network Operators (MNO) have focused more on customer retention and customer loyalty, than on attracting new customers as a strategy to achieve growth in a saturated market that has a high number of competitors. One of the main factors leading to customer retention and customer loyalty is suggested to be customer...master thesis 2013
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Lieverse, M. (author)Philips Research has started an extensive program on developing healthcare innovations to support patients with cancer. This program contains several specific projects each dedicated to one specific type of cancer. The program responds to the trend of personalized care. More and more hospitals are aware of the positive effects of involving the...master thesis 2013
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Sluiman, J.V. (author)Internationally the health care system is under pressure and research aims to give insights in hospitals’ processes to identify areas where ef?ciency gains can be achieved. At the Rotterdam Eye Hospital a case study is conducted to track the location of patients throughout their hospital visit, collecting data about patients’ processes and...master thesis 2013
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van Sprang, H (author), Groen, BH (author), van der Voordt, Theo (author)This paper explores the impact of the physical and social dimensions of the work environment on satisfaction and perceived productivity of knowledge workers in Dutch universities of applied sciences. The approach took the form of a literature review, multiple case study of six research centres using interviews and logbook analysis, and web-based...journal article 2013
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Jansen, S.J.T. (author)Residential satisfaction is an important topic in the domain of housing. It refers to the individuals’ appraisal of the conditions of their residential environment, in relation to their needs, expectations and achievements. In the current study respondents were asked to indicate their residential satisfaction on a scale ranging from 1 (very...report 2012
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Jansen, S.J.T. (author)This study focuses on residents’ perceptions of residential quality concerning 23 different dwelling aspects. Respondents were asked to indicate their appreciation of these dwelling aspects on a scale ranging from 0 (‘‘extremely unattractive’’) to 100 (‘‘extremely attractive’’). The influence of two potential factors on the appreciation of...journal article 2012
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Riratanaphong, C. (author), van der Voordt, Theo (author)Purpose: A) to record Key Performance Indicators (KPIs) that are used in performance measurementin practice; B) to investigate the influence of the work environment on employee satisfaction and perceived productivity, and to explore the impact of culture on employees’ appraisal of their work environment and prioritized aspects.<br/>Methodology:...book chapter 2012