Performance measurement of workplace change: A comparative analysis of data from Thailand, The Netherlands and Finland

Purpose: A) to record Key Performance Indicators (KPIs) that are used in performance measurementin practice; B) to investigate the influence of the work environment on employee satisfaction and perceived productivity, and to explore the impact of culture on employees’ appraisal of their work environment and prioritized aspects.<br/>Methodology:...

Partner (dis)agreement on moving desires and the subsequent moving behaviour of couples

Most studies of residential mobility decision-making focus on the housing and neighbourhood satisfaction and pre-move thoughts of individuals. This implicitly assumes that individual evaluations represent the wider household unit. However, if partners in a couple do not share evaluations of dwelling or neighbourhood quality or do not agree on...

Towards a Dynamic Algorithm for the Simple Temporal Problem

Efficient management and propagation of temporal constraints is important for temporal planning as well as for scheduling. During plan development, many solvers employ a heuristic-driven backtracking approach, over the course of which they maintain a so-called Simple Temporal Network (STN) of events and constraints. Recent research has shown...

Impact of workplace change on satisfaction and productivity: A comparative analysis of case studies in Thailand and the Netherlands

This paper presents the findings from a case study in Thailand on the use and experience of a new working environment, five months after the organisation moved to a new office building. The purpose of this study is to collect new data about employee satisfaction and perceived productivity after a workplace change, to find out which aspects...

The influence of the workplace on perceived productivity

Increasing productivity, stimulating knowledge sharing and satisfying employees. Three objectives which are heard quite often during the design phase of an office. Both latter objectives are often perceived as ways to increasing productivity as well. The Center for People and Buildings (CfPB) in Delft, The Netherlands, has conducted a number of...

Partner (Dis)agreement on Moving Desires and the Subsequent Moving Behaviour of Couples (discussion paper)

Residential mobility decisions are known to be made at the household level. However, most empirical analyses of residential mobility relate moving behaviour to the housing and neighbourhood satisfaction and pre-move thoughts of individuals. If partners in a couple do not share evaluations of dwelling or neighbourhood quality or do not agree on...

After the fire: New ways of working in an academic setting

Purpose – This paper presents the research findings of a Post-Occupancy Evaluation of new ways of working at the Faculty of Architecture of the Delft University of Technology and the lessons that can be learned from this particular case in connection to research findings from similar cases.<br/>Design/Methodology/Approach – The article is based...

Measuring employee satisfaction in new offices - the WODI toolkit

Purpose: This paper presents a toolkit to measure employee satisfaction and perceived labour productivity as affected by different workplace strategies. The toolkit is being illustrated by a case study of the Dutch Revenue Service.<br/>Methodology: The toolkit has been developed by a review of literature and tools for data-collection. The...

The purchasing of maintenance service delivery in the Dutch social housing sector: Optimising commodity strategies for delivering maintenance services to tenants

For housing associations, maintenance is an opportunity for high quality interaction with their tenants, and thus an opportunity for effectively influencing the quality of service delivery to tenants. Dutch housing associations have a market share of about one third of the entire Dutch housing stock. They spent around 2.8 billion euros a year on...

Do facilities matter?: The influence of facility satisfaction on perceived labour productivity of office employee

Purpose: Companies spend a lot of money to provide facilities such as a nice, effective and efficient building, well designed ergonomic furniture, sophisticated IT, cleaning services, catering, and safety services. Both from a theoretical perspective as well as from a managerial point of view, it is important to know if and how strongly...

Product intelligence: Its conceptualization, measurement and impact on consumer satisfaction

Performance of office buildings from a user's perspective

In the field of environmental psychology a long tradition exists in Post-Occupancy Evaluation (POE) or building-in-use studies. Nowadays facility managers and real estate managers seem to show a growing interest in ex post evaluation of buildings, too, particularly in connection to ex ante assessments in the briefing and design phase. The aim of...

The concept of neighbourhood in contemporary residential environments: An investigation of occupants’ perception

Workshop 2. Session 2.3: Mapping home

When reputation and residential satisfaction diverge

Workshop 1. Session 1.3: (Counter)acting stigma. Abstract: In this paper an agent-based model for the choice of residential locations is presented, which is based upon Social Network Analysis. The model explains how the various reputations of a neighbourhood depend upon insiders’ and outsiders’ assessments of the area. For outsiders, reputations...

When reputation and residential satisfaction diverge

Productivity and employee satisfaction in flexible workplaces

In the early 1990s, a few organisations in the Netherlands began to experiment with flexible workplaces. Traditional cellular offices and the open‐plan offices or team‐oriented bullpen spaces in which everyone had their own fixed workplace were no longer a matter of course. Making use of modern information and communication technology, the...

Constraint-based feature validation

The feature modeling paradigm combines geometric and functional product information in one model. In an ideal product development environment, multiple views of a product in terms of features coexist. Feature validation concerns the validity of the feature information in all these views, focusing on validity specification and maintenance. This...