Improving distribution-performance for Ready-mix Concrete at Van Nieuwpoort Transport: Applying the Balanced Scorecard to performance measurement system-design

Van Nieuwpoort Transport (VNT) wants to optimise its logistics by applying the Balanced Scorecard (BSC). However applying the BSC to optimize VNT’s logistics presents five challenges: (i) no experience with the BSC, (ii) lacking performance drivers, (iii) traditional culture, (iv) ambiguous leadership commitment, (v) scarce staff-resources. The...