Design for reducing the food waste of the TUDelft banquet service

In the past decade, food waste has accepted intensive attention from society. It is increasingly acknowledged that approximately one-quarter of the food for human consumption is wasted throughout the food supply chain (Papargyropoulou , 2014). At the Delft University of Technology, It organizes a vast meeting every day in different facilities....

Seamless Mobility: A strategic intervention integrating public & shared mobility using a complementary travel product

Just a couple of years ago the delineation between the public and the private sector was clear. However, with the introduction and proliferation of shared mobility providers, the boundary is becoming fuzzy, especially since these newcomers all use their own specific way of checking in and out. Because they are not incorporated into a single...

Innovating Airport Passenger Terminals: Determining the feasibility of new terminal concepts based on seamless flow technology

The continuing growth in air travel passengers, in combination with enhanced security regulations, has led to unsustainable situations at airports. In order to handle the future amount of air travel passengers while complying to security regulations and enhancing the passenger experience, the terminal system must be innovated. Seamless flow is a...

Dreaming of the Travelers’ Experience in 2040: Exploring Governance Strategies and Their Consequences for Personal Mobility Systems

The boundaries between collective and individual transport are fading. Current solutions for payment and planning of trips are suboptimal for journeys that span across individual, collective and shared transport modalities. The discussion around these innovations often tends towards public authorities needing to strengthen their integrating role...

Seamless Interactions Between Medical Professionals in Stressful Environment: Designing the statIQ smartwatch for combat medics of the Royal Netherlands Army

In recent years, societal trends and fears have shifted the focus of governmental institutions more and more on prevention of domestic emergencies (such as natural disasters, or terrorist attacks). These catastrophic events may result in mass casualty incidents, which are defined as: “[…] An event that overwhelms the local healthcare system,...

Seamless Luggage Experience: From a hospitality sector perspective

This master thesis is part of the Horizon 2020 funded research project Personalized Airport Systems for Seamless Mobility and Experience (PASSME). The goal of this research project is to reduce door-to-door travel time for passengers (PAX) traveling within Europe by 1 hour and at least improve the overall travel experience for 70% of all PAX.<br...

To the airport without anxiety: A vision on future travel experiences for MOBGEN

In this project a vision on future travel was created for MOBGEN, in which products<br/>and services are more digitally connected. Wysp is the vision of a travel support service for the year 2025. It supports travellers by supports travellers by; preventing mistakes, removing uncertainties and by improving the quality of waiting time. In order...

Development of a methodical framework for a seamless air cargo supply chain, from a transaction cost perspective, focusing on Direct Trucking Pick-ups: An exploratory case study for KLM Cargo

The air cargo market is experiencing momentous developments that may impact strongly on future trends. A consolidation shift has been observed, by more integration of the supply chain. Integrators engage in forwarding, forwarding agents operate their own aircraft and airlines bypass the forwarding agents, by striking direct structural deals with...

A design concept and vision on Schiphol’s seamless connection to the Netherlands based on a passengers’ point of view

The core business of an airport is its air-side activities but it could not function without fluent, multi-modal and resilient land-side connectivity with its surroundings. The AirportCity is located in a dense urban area and therefore also the most important land-side transport interchange of the Netherlands. Due to the growth of air travellers...

Design of a seamless journey at Schiphol: At the passenger's own pace

The start of the project is the question from Schiphol: What are the possibilities of wearable technologies at the operational departments of Schiphol?

Point clouds to indoor/outdoor accessibility diagnosis

This work presents an approach to automatically detect structural floor elements such as steps or ramps in the immediate environment of buildings, elements that may affect the accessibility to buildings. The methodology is based on Mobile Laser Scanner (MLS) point cloud and trajectory information. First, the street is segmented in stretches...

Seamless transitions of multiple micro-grids between the backbone interconnected and the islanded operational modes

The traditional power system has been undergoing fundamental changes during the latest years. The developments in the field of renewable energy sources, as well as in the power electronics industry, acted as drivers aiding the establishment of micro-grids. Nowadays, power production is becoming more and more decentralized, therefore loads and...

Designing a seamless passenger journey: Picking up luggage from origin to destination and back

Royal Dutch Airlines (KLM) and the Technical University Delft, faculty Industrial Design Engineering (IDE) are working together on the Personalised Airport System for Seamless Mobility and Experience (PASSME) project.. There are two problems derived from the PASSME project. First, airport processes are not seamless, because passengers spend...

“The optimisation of KLM’s hand luggage checking process.” Improving the overall passenger experience and operational efficiency.

The design and implementation of an ‘easy-to-use’ and ‘passenger- and staff-friendly’ concept to check the dimensions and weight of passenger’s hand luggage at the airport. This concept will improve the seamless flow of the passenger at the airport. The concept will be used by KLM and other airlines stationed at Amsterdam Airport Schiphol.

Control strategies for active lower extremity prosthetics and orthotics: A review

Technological advancements have led to the development of numerous wearable robotic devices for the physical assistance and restoration of human locomotion. While many challenges remain with respect to the mechanical design of such devices, it is at least equally challenging and important to develop strategies to control them in concert with the...

Xperience the CITY: How to Design a Service for Air-Traveling from a Co-Creating Perspective – A Case Study for Athens, Greece & Amsterdam, Netherlands

Involving a wide range of stakeholders, both on private and public sector, the Tourism Supply Chain consists a network of tourism organizations engaged in information, combination and travel arrangement services provision . It is not only about the supply of tourism products and services but also the marketing of those as well as the creation of...

Analyzing and improving the overall user experience for a TV-ecosystem

The level of complexity in consumer electronic products is one of the main concerns for Innovation and Development (I&D) departments in companies manufacturing and selling household appliances. Nowadays, consumer electronic products tend to have more and more functions resulting in complexity increase that makes it harder for users to understand...