Mechanics@Home: Designing an optimised user-centric service for PostNL's XL parcel delivery

This graduation project is carried out for PostNL's XL parcel delivery. PostNL is one of the biggest delivery companies in the Netherlands and one of their departments takes care of XL parcel delivery. This department is called Extra@Home. XL parcels can be seen as non-regular parcels, meaning odd sizes or weights. For Extra@Home, the XL parcel...

Transforming product oriented businesses towards service providers: A case study of service design at Siemens Cranes

Although in a service economy a large portion of the gross domestic product is the result of rendered services, some sectors or business clusters are only lately witnessing the emergence of service provisioning in their industries. In the case of Siemens Cranes, which primary focusses on large crane projects and the sale of electrical subsystems...

Education in the processing industry: Designing new consultancy services

In this graduation project a new consultancy service has been developed for a company that traditionally offers educational services to their clients in the processing industry. By using Service Design methods such as the Service Blueprinting technique, insights were gained in current services and opportunities for new service design. In the...