Searched for: subject:"Service%5C+Blueprint"
(1 - 9 of 9)
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Ervast, Eero (author)
Amsterdam Airport Schiphol suffers from capacity problems during peak travel seasons and times. 'Luggage services' are a recently emerged, promising innovation that could possibly help with easing luggage congestion at the airport. Consequently, Schiphol has shown interest in luggage services, but research knowledge on possible target group of...
master thesis 2017
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Henselmans, G.G.M. (author)
Problem situation - Global population is expected to double its size in 2030 (EMF, 2013), so will global consumption. Resource scarcity and associated environmental impact has shown that the current way of conducting business is not sustainable (Bocken et al., 2014). A promising alternative is proposed; circular economy. This new economic system...
master thesis 2017
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Knopper, Y. (author)
The identified problem KLM has, is a knowledge gap between KLM employees in middle and higher management and KLM’s frontline staff (FLS). New ideas or processes are created at KLM’s headquarters by ‘thinkers’, while these new ideas or processes need to be executed and iterated by front live staff, ‘do-ers’. By involving startups in their...
master thesis 2016
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Hofstra, E.H. (author)
The showers are one of the facilities offered by KLM in their Crown Lounge at Schiphol Airport. This service is offered to KLM and its partners’ most loyal customers, passengers that departure from or transfer at Schiphol Airport and are a KLM or SkyTeam Business Class passenger, Flying Blue Platinum or Gold member or SkyTeam Elite Plus-member....
master thesis 2016
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Van Walt Meijer, Q.J. (author)
Bol.com hosts an online marketplace for transactions of consumer goods offered by other collaborators. Collaborators choose to sell on bol.com, since they are the number one online retailer in the Netherlands and Belgium serving 6.2 million customers with 1 million visits per day. Focus is laid on enabling scalable network expansion of bol.com’s...
master thesis 2016
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Langeveld, A.T. (author)
In the medical world the focus is shifting from a clinical perspective towards a user experience perspective. The Leids University Medical Centre has the vision to put the patient central. Therefore in this project the patient experience was optimized by design within the current Integral Patient Logistics Project at the Acute Medical Unit at...
master thesis 2015
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Van 't Eind, Q.S. (author)
Our ancestors in prehistory already used visuals for communication. Their rock paintings were durable and therefore lasted longer than the regular oral stories that were passed on from generation to generation. Throughout history visuals have been used to communicate stories and knowledge. INK follows our ancestors in using visuals for...
master thesis 2014
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Roudman, P.V. (author)
Although in a service economy a large portion of the gross domestic product is the result of rendered services, some sectors or business clusters are only lately witnessing the emergence of service provisioning in their industries. In the case of Siemens Cranes, which primary focusses on large crane projects and the sale of electrical subsystems...
master thesis 2013
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Geway, M.R.A. (author)
In this graduation project a new consultancy service has been developed for a company that traditionally offers educational services to their clients in the processing industry. By using Service Design methods such as the Service Blueprinting technique, insights were gained in current services and opportunities for new service design. In the...
master thesis 2012
Searched for: subject:"Service%5C+Blueprint"
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