Searched for: subject:"Service%5C+Design"
(1 - 20 of 136)

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Mendoza Villaneda, Sandra (author)
Out of Office Workations is a Dutch startup that focuses on organizing and planning unique group experiences outside the usual work environment, called workations. This service provides a right balance between work and leisure inspired by the nomad lifestyle which combines their ability to work remotely dominated by an attractive location...
master thesis 2019
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Ghei, Taresh (author)
This master thesis report is the culmination of six months of collaboration between TU Delft and KLM Royal Dutch Airlines. The aim of the project is to investigate ways by which KLM can change the perception of passengers during a disruption event such as flight delays, cancellations, and missed connections. In order to accomplish this, the...
master thesis 2019
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Luijkx, Koen (author)
In the Netherlands, around 700.00 parcels per day are delivered by PostNL. The first part is delivered directly to people’s homes; the second part is delivered to a retail location where people then pick up the parcels themselves. This assignment was about the second flow of parcels, more and more consumers are choosing to pick up their parcel...
master thesis 2019
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de Graaf, Rens (author)
Every Dutch person has to deal with the court on average once in his life. There is a good chance that if this happens, you will have to deal with the subdistrict judge. In The Netherlands, this judge is the most accessible form for justice in (legal) conflicts. The subdistrict judge is relatively cheap, fast and deals with a big range of topics...
master thesis 2019
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Liu, Hao (author)
Workflow orchestration in healthcare is a desirable field with massive opportunities. Healthcare providers are under pressure to deliver greater value and even faster than ever before. They have to deliver better care at lower cost while serving more patients. A number of integrated solutions are present in the field. However, the need for the...
master thesis 2019
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Storm, Rosa (author)
Over the past decades, multiple HR constructs have emerged that organizations strived to adopt and integrate into their daily businesses. The most recent development is Employee Experience (EX). EX is essentially a framework for creating engaged employees. Engaged employees have been linked to multiple desirable business outcomes, such as...
master thesis 2019
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Bolaños Arriola, Julieta (author)
Product Service Systems (PSSs) are considered to be a promising approach towards a sustainable, resource efficient economy (Tukker, A., 2015) (defined as ‘a mix of tangible products and intangible services designed and combined so that they are jointly capable of fulfilling final customer needs’ (Tukker, A. & Tischner, 2006)), because they...
master thesis 2019
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Weng, Haoxin (author)
Loneliness, as a social problem, has drawn wide attention of the academic and public. Moreover, loneliness among the elderly is significant. Up to 32% of adults older than age 55 report feeling lonely at any given time. Millions of euro have spent to identify the lonely elderly. With a great interest in social design, the author is intrigued by...
master thesis 2019
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Gong, Haotian (author)
This project aims to improving the care service for people with dementia who exhibits BPSD (Behavioral and Psychological Symptoms of Dementia) by providing the relevant stakeholders data insights, and meanwhile improving these people’s working efficiency.
master thesis 2019
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Yang, Ginny (author)
This research project focuses on understanding and improving the leave-taking experience in KLM Royal Dutch Airlines. The main focus was to explore how KLM HR can provide a better leave-taking experience for employees and managers. The study started with literature review, followed by context-mapping methodology as the main methogs. The findings...
master thesis 2019
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Pepping, Carmen (author)
This thesis represents the result of a graduation project for the Master Strategic Product Design at the Delft University of Technology carried out in collaboration with citizenM. citizenM is a Netherlands based hotel chain and offers an affordable luxury lifestyle...
master thesis 2019
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Mamaqi Kapllani, Kevin (author)
In the Netherlands alone, an estimated 730,000 persons are currently diagnosed with coronary heart disease (CHD), 120,000 with heart failure, and 260,000 with atrial fibrillation. As of 2014, cardiovascular disease accounted for 27% of all deaths1. The cardiology department of the Leiden University Medical Centre (LUMC) has a regional role in...
master thesis 2019
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Vos, Zoë (author)
Due to the growing amount of air traveller in the coming decades, there is an increasing interest to improve the experience of the passengers. Especially travelling with hold-luggage is a big pain point and stress factor for passengers’. A new way of looking at this problem is providing a baggage pick-up and delivery service by independent...
master thesis 2019
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Sturkenboom, N. (author), Baha, S.E. (author), Price, R.A. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author)
Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to...
conference paper 2019
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Vijfvinkel, Michaël (author)
This thesis describes the design process of a service/tool for the management and prevention of periprosthetic joint infection (PJI) cases. PJI is a complication that follows total joint replacement and is devastating for the patient. It causes physical and mental strain and the patient's health never returns to close to what it was prior to the...
master thesis 2018
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Lacanna, G. (author), Wagenaar, C. (author), Avermaete, T.L.P. (author), Swami, Viren (author)
Objective: This article describes an approach to a metrics-based evaluation of public space in hospitals using cross-disciplinary qualitative and quantitative analyses. The method, Indoor Public Space Measurement (IPSM), is well suited to researchers and designers who intend to evaluate user-centered spatial solutions in hospitals and similar...
journal article 2018
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Picavet, Daan (author)
In the Netherlands more and more groups of volunteers are formed who collectively establish sustainable energy producing initiatives. The customer needs of these so-called sustainable energy collectives are unlike any other customer groups of distribution network operator Stedin. Their applications for grid connections often require case...
master thesis 2018
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Ren, Jingwei (author)
When it comes to mobile devices, off-boarding is a less well-acknowledged part of the product lifecycle, the vocabularies around endings are deficient. Both consumers and companies, however, tend to overlook the importance of the EOU consumer experience and its impact on a transition towards a CE. Companies like to introduce ‘hello’ to new...
master thesis 2018
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Roodbeen, Nadieh (author)
After it’s invention in 1886, the car has left us with amazing opportunities and progress. But it has become very clear that today’s degree of car use is not sustainable in terms of land and energy use and emissions. Big developments are about to shake up the automotive world, but they do not bring the change that is needed. A traffic jam of...
master thesis 2018
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Lu, Yu-Hsiang (author)
The first fully autonomous vehicles of Ford will be launched in 2021, and the revolution has been carried out not only self-driving technologies but also new business models. I.e., the establishment of Ford Smart Mobility LLC has demonstrated its ambition to seek new mobility business models rather than a focus on manufacturing vehicles itself....
master thesis 2018
Searched for: subject:"Service%5C+Design"
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