Searched for: subject%3A%22Service%255C+Quality%22
(1 - 9 of 9)
document
Sieval, Thymen (author)
Clients and architects drift apart due to a lack of communication (Angral, 2019). Their relationships deteriorate. Relationship quality is seen as a key determinant for (dis-)satisfaction with clients. So, a lack of communication induces less successful projects. Architects could be more client oriented. Furthermore, it seems that architects...
master thesis 2023
document
Alves Beirigo, B. (author), Negenborn, R.R. (author), Alonso-Mora, J. (author), Schulte, F. (author)
With the popularization of transportation network companies (TNCs) (e.g., Uber, Lyft) and the rise of autonomous vehicles (AVs), even major car manufacturers are increasingly considering themselves as autonomous mobility-on-demand (AMoD) providers rather than individual vehicle sellers. However, matching the convenience of owning a vehicle...
journal article 2022
document
Alves Beirigo, B. (author)
Autonomous vehicles (AVs) have been heralded as the key to unlock a shared mobility future where transportation is more efficient, convenient, and cheaper. However, the AV utopia can only come to fruition if the majority of users trust that autonomous mobility-on-demand (AMoD) systems are on a par with owning a vehicle in terms of service...
doctoral thesis 2021
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Purwanto, A. (author), Zuiderwijk-van Eijk, A.M.G. (author), Janssen, M.F.W.H.A. (author)
Previous research assumes that poor quality of Open Government Data (OGD), OGD portals, and the services provided for OGD may result in reduced trust of citizens in OGD. However, studies that empirically test this assumption are scarce. Using the Information Systems (IS) Success Model as a theoretical basis, this study aims to examine the...
conference paper 2020
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Abenoza, RF (author), Cats, O. (author), Susilo, YO (author)
Increasing public transport ridership while providing a service that better caters to individual travelers poses an important goal and challenge for society, particularly public transport authorities and operators. This study identifies and characterizes current and potential users of public transport in Sweden and identifies the most important...
journal article 2017
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Kothadiya, O.M. (author)
Airline Industry has seen constant growth in the passenger aviation sector over the years. The profits though, have not risen much because the competition has stiffened and fluctuating oil prices have been a cause of concern as well. Price wars have been a short-term strategy for the airlines to gain a bigger market share and retain customers....
master thesis 2016
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Gijzel, J.C.R. (author)
master thesis 2015
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Van Goeverden, C.D. (author), Van Nes, R. (author), Van Arem, B. (author)
International train services generally have lower qualities and are less stable in time then domestic train services. The paper shows that this is also valid for cross-border services within the Benelux compared to domestic services in the Netherlands. The cross-border services have significantly lower qualities with respect to speed, detours,...
conference paper 2015
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Aarden, T. (author)
Overall the retailers and centre management are not convinced to cooperate with each other. The basic condition for cooperation is insight in the surplus value of the cooperation and when applicable for retailers, the permission of the head office. It depends on the kind of cooperation if these aspects are present. The evaluation of the attached...
master thesis 2013
Searched for: subject%3A%22Service%255C+Quality%22
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