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Simons, L.P.A. (author), van den Heuvel, Wouter A.C. (author), Jonker, C.M. (author)Within groups that are starting a healthy lifestyle intervention together, there is potential for social e-support, as an addition to individual coaching. However, the support technology should be low-tech, low-threshold and preferably already omnipresent. A WhatsApp group was chosen as support tool, given the large variety of groups normally...book chapter 2018
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Veeneman, Wijnand (author), van Kuijk, J.I. (author), Hiemstra-van Mastrigt, S. (author)The boundaries between collective and individual transport are fading. Current solutions for payment and planning of trips are suboptimal for journeys that span across individual, collective and shared transport modalities. The discussion around these innovations often tends towards public authorities needing to strengthen their integrating role...book chapter 2020
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Valencia Cardona, A.M. (author), Mugge, R. (author), Schoormans, J.P.L. (author), Schifferstein, H.N.J. (author)This article draws the attention of design academics and practitioners to a new type of market offering: Smart Product-Service Systems (Smart PSSs). Smart PSSs integrate smart products and e-services into single solutions, bringing the potential to create innovative interactions between consumers and providers. The article outlines six defining...conference paper 2013
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Valencia Cardona, A.M. (author), Mugge, R. (author), Schoormans, J.P.L. (author), Schifferstein, H.N.J. (author)Advances in technology have facilitated the integration of products and e-services into innovative solutions, Smart Product-Service Systems (PSSs). This paper discusses six distinctive characteristics of Smart PSSs that can be influenced by designers, and have an effect on the perceptions of consumers: Consumer empowerment, individualization of...conference paper 2013
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Sleeswijk Visser, F. (author)Design is not only about the design and production of goods, but is increasingly addressing complex social issues nowadays. Roles of designers are becoming more and more varied, and at the same time other professionals are increasingly using design tools in their business, organizational or other innovation projects. New terms such as ‘service...conference paper 2013
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- Debacker Porto, J. (author), De Lille, C.S.H. (author), Eijkelenboom, A. (author), Santema, S.C. (author) conference paper 2014
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- Simonse, W.L. (author), Vis, S. (author), Griffioen, E. (author), Nino, L. (author), Ruiz, C. (author), Crossley Urrego, A. (author), Soto Camacho, G. (author) conference paper 2012
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Pasman, G.J. (author)Recent developments in both hardware and software have brought video within the scope of design students as a new visual design tool. Being more and more equipped with cameras, for example in their smartphones, and video editing programs on their computers, they are increasing using video to record their research activities or present their...conference paper 2012
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Büscher, Monika (author), Easton, Catherine (author), Kerasidou, Charalampia (author), Escalante, Maria Aléjandra Lujan (author), Alter, Hayley (author), Petersen, Katrina (author), Bonnamour, Marie Christine (author), Lund, David (author), Baur, Andreas (author), Quinn, Regina Ammicht (author), Heesen, Jessica (author), Jasmontaite, Lina (author), Fuster, Gloria González (author), Boden, Alexander (author), Hofmann, Britta (author), Stachowicz, Anna (author), Choraś, Michał (author), Kozik, Rafal (author), Boersma, Kees (author), Comes, M. (author), Clavell, Gemma Galdon (author), Föger, Nicole (author)This paper describes the IsITethical? Exchange, a European knowledge and service hub we are developing with and for diverse parties involved in crisis and disaster risk management. Their commitment to European values and fundamental rights underpins the rationale of the initiative, which is to support European societies' need for high quality...conference paper 2018
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van Engen, V.P.M. (author), Bos-de Vos, M. (author)Preventing or decreasing chronic health conditions by healthy eating is increasingly seen as a shared responsibility. Defining what is healthy is person-specific, depending amongst others on a person’s health and responses to food. Supermarkets, which are considered highly influential in shaping the diet of customers, are starting to serve...conference paper 2020
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Slingerland, G. (author), Mulder, I. (author), Jaśkiewicz, T.J. (author)In Rotterdam, the participatory turn has spurred various bottom-up communities around public parks. These communities aim to take care of the parks in their neighbourhood and search for ways to demonstrate the societal value of their initiative. The current work explores how digital matchmaking services can strengthen community relationships. A...conference paper 2018
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Calabretta, G. (author), de Lille, C.S.H. (author), Beck, Caroline (author)An increasing number of companies are embracing the transition from a product focus to a service focus in their offering in order to face the challenges of the experience economy. However such transition (i.e., servitization) is challenging, since it requires companies to change both their processes and their mindset. In this paper we propose...conference paper 2017
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Buscher, M (author), Easton, C. (author), Kerasidou, C. (author), Petersen, K (author), Baur, A. (author), Quinn, R.A. (author), Heesen, J. (author), Boden, Alexander (author), Hofmann, B (author), Boersma, K. (author), Galdon Clavell, G. (author), Föger, N. (author), Comes, M. (author), Stachowicz, A. (author), Choraś, M. (author), Kozik, R. (author), Jasmontaite, L. (author), González Fuster, G. (author), Lund, D. (author), Bonnamour, M-C. (author), Lujan Escalante, M.A. (author), Alter, H. (author)This paper describes the IsITethical? Exchange, a European knowledge and service hub we are developing with and for diverse parties involved in crisis and disaster risk management. Their commitment to European values and fundamental rights underpins the rationale of the initiative, which is to support European societies’ need for high quality...conference paper 2018
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Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author), Lenior, D (author)This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry. <br/>We identified five main...conference paper 2020
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Rutkowska, J. (author), Sleeswijk Visser, F. (author), Lamas, D. (author)The role of service deliverables in the early phases of service development has been studied both in academia and practice. We lack knowledge on the impact of service deliverables for the later phases of the service development process in which service designers are usually not engaged. In this paper, we aim to understand what attributes of...conference paper 2020
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Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author)Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...conference paper 2023
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Simons, L.P.A. (author), Neerincx, M.A. (author), Jonker, C.M. (author)Increasingly, front runner patients and practitioners want to use state-of-the-art science for rapid lifestyle based cure of diseases of affluence. However, the number of new health studies per year (>500.000) is overwhelming. How to quickly assess state-of-the-art and use new opportunities for rapid patient DIY (Do-It-Yourself) health...conference paper 2021
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Agahari, W. (author)Data sharing facilitated by data marketplaces enable companies to generate meaningful insights and discover new opportunities. However, enterprises are reluctant to share data over platforms due to lack of trust, fear of losing control over data and concerns regarding privacy violations. Multi-party computation (MPC) is a cryptographic technique...conference paper 2020
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Sturkenboom, N. (author), Baha, S.E. (author), Price, R.A. (author), Kleinsmann, M.S. (author), Snelders, H.M.J.J. (author)Within the third wave of digital service innovation, framing is becoming increasingly complex. Accordingly, design practice finds itself in a transition from designing single service solutions that are shared, to designing systemic solutions that are shareable. We report a case study in which we use Cultural Historical Activity Theory (CHAT) to...conference paper 2019
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Drouet, Luce (author), Sleeswijk Visser, F. (author), Lallemand, Carine (author)Empathic design provides tools and frameworks supporting designers to understand users’ experiences with products or services. However, how does one hand over this empathic understanding of users to other internal stakeholders shaping the service experience? In this contribution, we reflect on a three-year implementation of an empathy-centric...conference paper 2023