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Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author)Purpose: This paper explores how a B2B technology-driven industrial manufacturer of capital goods can organise a service exploration process to create value for customers and end-users downstream of its value supply chain.<br/>Design/Methodology/Approach: We employed the action research (AR) methodology to design and implement interventions,...conference paper 2023
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Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author), Lenior, D (author)This paper summarises servitization research concerning product-service system design processes in the manufacturing industry, considering the overarching value chain. We used a methodological scoping framework to create a systematic overview of scientific papers in the context of the B2B manufacturing industry. <br/>We identified five main...conference paper 2020
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Bluemink, R.G.H. (author), Simonse, LWL (author), Santema, S.C. (author), Lenior, D (author)Purpose: The objective of this study is to explore PSS design approaches for product-service innovation in the B2B manufacturing industry. This paper builds on current research within the Delft University of Technology, researching the role of design as a driver for change and servitization.<br/>Design/Methods/Approach: We studied 13 product...conference paper 2020