Making the Invisible Visible: Increasing travellers’ trust in electronic ticketing for public transport by making ticket information visible during the journey

Introduction This thesis is part of my Master of Science graduation project at the OV-chipkaart Graduation Lab of the Faculty of Industrial Design Engineering at the Delft University of Technology. The aim of the Graduation Lab is to improve electronic ticketing for travellers using Dutch public transport in a 3 to 10 year time-span. This work...