Lean Toolbox Approach for Effective Preparation of Housing Refurbishment Projects Using Critical Success Factors

Refurbishment projects notably for social housing are special kinds of project for many reasons, including inflexible existing stock, low available budgets, involvement of residents staying in their homes during construction. Lean tools could be helpful not only during construction, but also in the preparation of projects including requirements...

How do business model tools facilitate business model exploration? Evidence from action research

Business model tools are commonly used to describe and communicate business model ideas. However, studies do not sufficiently address whether and how business model tools support the early, exploratory phase in which new business models are initiated, conceptualized, assessed and planned. In this exploratory phase, offerings and addressable...

The co-creation of values-in-use at the front end of infrastructure development programs

There has been recent academic interest in programs as value creation processes. Scholars focus particularly on the front end of programs as opportunities for clients to create value. At the front end, client and market partners can actively co-produce value through co-creation sessions. This paper investigates what stakeholders do in co...

The Effectiveness of Risk Communication to Raise Awareness of Natural Hazards

This doctoral thesis studies the effectiveness of real-life risk communication efforts that include visuals and aim to increase the awareness of populations at risk of natural hazards. Several methods are used. To obtain a picture of the current state of research and practice, a qualitative approach is followed, including a literature review of...

Three Narrative Techniques for Engagement and Action in Design-Led Innovation

The design-led innovation framework enables organizations to systematically develop the design capabilities they need to pursue their innovation objectives. When a design researcher works in tandem with organizational stakeholders to implement the framework, the dynamic they create is complex. This article relates our efforts to apply narratives...